Visitor Services Coordinator (Maternity Leave)

Travel Penticton; Penticton; On-site; CAD 50,000 - 53,000; Full time

Job summary

A local tourism organization in Penticton is seeking a Visitor Services Coordinator to manage the Visitor Centre. This full-time role involves supervising staff, providing visitor information, and assisting in event coordination. Ideal candidates will have experience in tourism and customer service, alongside strong communication and project management skills. Flexibility in work hours is essential.

Qualifications

• Previous experience in hospitality/tourism and customer service roles.
• Proven examples of communication skills.
• Experience in a supervisory role.

Responsibilities

• Oversee day-to-day operations of the Visitor Centre.
• Provide information and supervise staff.
• Assist with coordinating Member Events and Development.

Skills

Knowledge of local attractions and tourism industry

Verbal and written communication skills

Microsoft Office proficiency

Time management and project management skills

Experience with Point of Sale (POS)

Familiar with tourism apps

Education

Experience in hospitality/tourism

Customer service certifications (e.g., SuperHost)

Previous supervisory experience

Tools

Square (Payments, POS)

Job description

Job Summary

The Visitor Services Coordinator oversees the day-to-day operation of the Travel Penticton Visitor Centre(s), assisting visitors by providing information, as well as supervising staff and carrying out administrative functions. They often perform the same tasks as a Visitor Services Counsellor, but must divide their time between those duties and the supervisory duties of planning, facility operations and appearance and staff supervision.

The Visitor Services Coordinator may also assist the Member Services Manager with coordinating and executing Travel Penticton Member Events and Development.

This position is full-time 5 days per week. Working schedule may vary according to Visitor Center requirements influenced by, but not limited to, staffing levels, local events, and seasonality. Flexibility on hours required, including weekend work and potential evening work.

This position reports to the Executive Director, Travel Penticton Society.

SKILLS/ABILITIES

• Extensive knowledge of local attractions, events and the tourism industry is required
• Excellent verbal and written communication skills; testing will be part of the selection process
• Strong comfort on the Microsoft Office suite of products; knowledge of Social Media (Google My Business, Facebook, Twitter, Instagram) would be an asset
• Strong administrative, time management and project management skills
• Familiar with relevant tourism and directional apps and websites (ex: TrailForks, AllTrails, DriveBC, Weather, etc.)
• Previous experience with Point of Sale (POS), merchandising and inventory management required
• Experience with Square (Inventory, Payments, Point of Sale, Register, Square Online) an asset

QUALIFICATIONS

• Previous experience in hospitality/tourism and customer service roles
• SuperHost or other customer service certifications an asset
• Strong comfort on Microsoft Office suite of products; knowledge of Social Media (Facebook, Twitter, Instagram) an asset.
• Previous experience in retail
• Previous experience in a supervisory role

Detailed Job Description:https://travelpenticton.com/employment-opportunities/

*Must live in Penticton or surrounding area to apply for this position

How to Apply:

· Provide a comprehensive resume.

· Cover letter demonstrating how you meet or exceed the qualifications.

· Only those considered for this position will be contacted.

· Phone enquiries or applications outside the prescribed email will not be received.

· Email: [e-mail]

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: $50,000.00-$53,000.00 per year

Work Location: In person

Expected start date: 2025-09-15