Visitor Services Attendant II

Employment and Social Development Canada; Banff; On-site; CAD 78,713,000 - 85,532,000; Full time

Job summary

Parks Canada is seeking staff for the Visitor Experience team across Banff National Park, including Visitor Centre, entry gates and mobile teams. The role involves cash handling, POS sales, providing information, and ensuring visitor enjoyment.

Positions require outdoor work in all weather, strong customer service, and the ability to communicate clearly. Training and safety procedures are part of the assignment, with opportunities to contribute to park experiences for visitors.

Qualifications

• Secondary school diploma or equivalent education/experience.
• Experience anticipating public needs and resolving complaints.
• Ability to work in a team environment.
• Knowledge of Parks Canada visitor services and operations.
• Ability to work outdoors and in varying weather conditions.

Responsibilities

• Assist at Banff East Gate with cash and revenue accounting.
• Provide information to visitors and operate POS to sell park passes.
• Support Mobile Gate and Information Team with traffic management and site maintenance.
• Deliver accurate information and comply with safety policies.

Skills

Teamwork

Client Focus

Safety Awareness

Problem Solving

Education

Secondary school diploma

Tools

Point of Sale system

Cash handling

Job description

Parks Canada- Visitor Experience Various Locations (Visitor Centre, Entry Gates, Mobile Gate and Information Team)

Selection process number
2027-CAP-BNP-EA-002

Location
Banff(Alberta),Banff National Park of Canada(Alberta)

Salary
$27.47 to $29.85 per hour-(currently under review)

Level
GS-MPS-04

Who can apply
Persons residing within a 250 km radius of the Town of Banff, Alberta.
Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian Citizenship, permanent resident status, or work permit.

Duties
This competition will be used to fill positions at the following locations:Banff East Gate: The Banff East Gate is a fast-paced and exciting work environment situated at the eastern boundary of Banff National Park (main entrance gate). Often the first point of contact for visitors, staff at the Banff East Gate use a Point of Sale device to sell a variety of national park passes and provide essential information to contribute to visitor use, enjoyment, and appreciation. This role involves handling cash and card transactions, and properly accounting for revenue received. Staff have the opportunity to experience some of Banff’s most historic heritage buildings.
Mobile Gate and Information Team: Banff’s Mobile team provides seasonal traffic management, visitor services, revenue collection, and site cleaning and maintenance at key trailheads and day use areas in Banff National Park. The work is active and takes place outdoors in all weather conditions. Staff work on their feet and can expect physical set-up and take-down of traffic and visitor services equipment each day. Staff provide detailed information to the public on national park rules and regulations, as well as safety information regarding closures or restrictions at popular sites. The work also involves educating the visiting public on the national park pass program and performing regular compliance duties. The ability to communicate effectively while demonstrating tact and professionalism is a key requirement of this role.
Visitor Centres: Visitor Centre staff provide comprehensive information to the visiting public on a wide variety of topics related to park orientation, backcountry camping, hiking, and park rules and regulations. Strong knowledge of Banff National Park and the surrounding area is necessary in this position, as well as the ability to communicate effectively in person, over the phone and in writing. Staff handle high volumes of in-person, email, and phone interactions. The work includes operating a Point of Sale to sell park passes and retail merchandise. The ability to use various computer programs and spreadsheets is required. Backcountry camping knowledge and prior experience working with reservation systems are considered assets in this role.
*In all positions, facility cleaning and maintenance may be required.

Work environment
Do you want to contribute to the protection and enjoyment of Banff National Park? Do you want to be part of a dynamic team and workplace? Do you want to share your passion for Banff with visitors? If so, working with one of the Parks Canada teams at the Visitor Centre, Entry Gate, or at a popular Day Use Area may be the job for you!

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
Important Information:1. Applications for this inventory competition will be selected on October 28, 2026. Subsequent applications will be selected every four weeks.
2. Living accommodations will not be provided.
3. You must provide contact information for 3 work references.We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line must contact [e-mail] prior to the closing date.
In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.*** NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

CONDITIONS OF EMPLOYMENT

• Security Screening: obtain and maintain a Reliability status (must be attained prior to appointment)
• Willing and able to wear identifier clothing and personal safety equipment

Operational Requirements

OPERATIONAL REQUIREMENTS

• Willing and able to work shifts, weekends, holidays and overtime
• Willing and able to work outdoors and be exposed to various weather conditions
• Willing and able to perform tasks such as: lifting heavy boxes, picking litter, cleaning (sweeping, collecting garbage, cleaning windows etc.)
• Willing and able to stand for extended periods of time, bend, stretch and work from ladders or step stools
• Be exposed to noxious odours such as car fumes, dust, garbage, cleaning products, public washrooms etc.
• Willing and able to conduct repetitive tasks
• Willing and able to demonstrate tasks to others
• Possession and maintenance of a valid Alberta class 5 driver’s license or equivalent

You need (essential for the job)

Your application must clearly explain how you meet the following

EDUCATION
Secondary school diploma or an acceptable combination of education, training and experience.

EXPERIENCE IN

• Anticipating and meeting public needs and resolving complaints
• Working in a team environment

Applied / assessed at a later date

KNOWLEDGE OF

• Banff National Park visitor services including but not limited to operations and facilities, activities, trails, cultural experiences, interpretive programs and special events

ABILITIES

• Teamwork: works with others towards a common goal; able to trade off self-interest for team benefits; functions within and works towards goal of the group
• Client Focus: providing service excellence to internal and/or external clients
• Concern for Safety: identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Problem Solving: Identifying problems and finding solutions

Language requirements (essential for the job)

Applied / assessed at a later date

Various language requirements - English Essential or Bilingual Imperative - Level ( - - B / - - B)

May be applied / assessed at a later date

Asset Qualifications

• Experience with cash handling, working with a point of sales system and balancing revenue.
• Parks Canada entry regulations, permits and fees
• Tact: Being respectful and polite when dealing with people; understands what to say/not say in difficult situations

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.