Visitor Experiences Clerk

Fonction publique de l'Ontario; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A position is available for a Bilingual Office Administrator at the Fort William Historical Park, focusing on customer service, ticket sales, and administrative support. This temporary role requires proficiency in French, experience in cash handling, and strong organizational skills to meet seasonal demands.

Qualifications

• Must have advanced oral and written French language skills.
• Experience with cash handling and administrative support is crucial.

Responsibilities

• Provide customer service and process visitor admissions.
• Maintain cash float, operate cash registers, and reconcile daily sales.
• Draft routine correspondence and assist with clerical tasks.

Skills

Customer service

Cash handling

Financial reporting

Receptionist skills

Typing

Organizational skills

Analytical skills

Communication skills

Education

Bilingual English / French

Job description

Competition Status : Application Screening

Fewer than thirty individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Process.

1 Temporary recurring seasonal contract up to 10 months

Job code : 05OAD - Office Administration 05

Salary : $24.67 - $28.59 Per hour

• Indicates the salary listed as per the OPSEU Collective Agreement.

About the role

Bring your customer service and general office administration skills to this role with the Fort William Historical Park (FWHP), where you will provide a range of clerical and admission support services to FWHP operations.

Our commitment to diversity, inclusion, and accessibility

We are committed to building a workforce that reflects the communities we serve and promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.

We encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, and from diverse ethnic, cultural, sexual orientations, gender identities, and expressions.

Learn more about our initiatives through theOPS Anti-Racism Policy and theOPS Diversity and Inclusion Blueprint. We offer employment accommodations throughout the recruitment process and employment, in accordance with Ontario's Human Rights Code.

Key responsibilities

• Provide customer service
• Process visitor admissions, ticket and retail sales
• Maintain cash float and operate cash registers
• Reconcile daily sales, prepare cash out reports, and manage deposits
• Respond to inquiries via phone, email, and in person, providing information about FWHP
• Maintain file systems supporting FWHP operations
• Draft and type routine correspondence for management and staff
• Assist with clerical, administrative, and setup / strike for events
• Perform routine and project-related clerical tasks
• Support other FWHP positions during peak seasons or as needed

Note : This position requires availability to work evenings and weekends, with flexibility for additional hours.

Qualifications

Mandatory

• Advanced oral and written French language skills, proficiency confirmed before hire

Skills and Knowledge

• Knowledge of FWHP programs, policies, and procedures
• Experience with cash handling, retail sales, and financial reporting
• Receptionist skills, including call routing and message forwarding
• Typing and data entry skills for administrative support
• Organizational and planning skills for customer service and seasonal demands
• Analytical skills for sales reconciliation and problem resolution
• Effective communication and interpersonal skills for public interaction

Application process

• Position : Bilingual English / French, temporary, up to 10 months, located at 1350 King Rd, Thunder Bay
• Security screening may be required, including criminal record checks
• All candidates must meet language requirements and pass relevant proficiency tests if bilingual

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