Virtual Mortgage Retention Specialist - Scarborough 1

Scotiabank; Golden Horseshoe; On-site; CAD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking organization that prioritizes innovation and community impact. This role offers a competitive compensation package and the opportunity for career advancement in a collaborative environment. As a mortgage specialist, you will provide expert advice to customers, manage renewal leads, and ensure exceptional customer experiences. With flexible working hours and supportive leadership, this is a fantastic opportunity to make a difference while developing your career in the banking and financial services industry.

Benefits

Competitive compensation

Career advancement opportunities

Flexible working hours

Collaborative team environment

Qualifications

• Strong understanding of mortgage products and processes.
• Experience in customer-facing roles in finance.

Responsibilities

• Provide expert mortgage advice to retain customer relationships.
• Manage renewal leads and assess financial needs.

Skills

Residential mortgage knowledge

Customer service skills

Attention to detail

Effective communication

Education

Post-secondary degree in business/finance

Tools

Microsoft Teams

Salesforce

E-Signature

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Competitive compensation and benefits package
- Opportunity for career advancement with clear and transparent criteria for progression
- Join a collaborative team of innovative thinkers in a forward-thinking organization
- Commitment to making a difference in the community for both employees and customers
- Supportive leadership focused on meaningful development conversations
- Flexible working hours within a structured schedule

What to Expect (Job Responsibilities):
- Provide expert mortgage knowledge and advice through proactive customer contact to retain and deepen relationships with mortgage renewal customers
- Manage assigned renewal leads, assessing customer financial needs and presenting tailored mortgage retention offers
- Identify and act on opportunities to deepen customer relationships with additional financial solutions
- Execute the Customer Experience Model (CEM) to deliver exceptional customer experiences and escalate concerns when necessary
- Adhere to compliance regulations and operational excellence to minimize risk exposure for the bank

What is Required (Qualifications):
- Strong understanding of residential mortgage products, policies, and processes
- Experience in a customer-facing role within the financial industry or a related field
- Post-secondary degree in business/finance or a related field (considered an asset)
- Proficient in Microsoft Teams, Salesforce, and E-Signature
- Highly organized with strong attention to detail and effective communication skills

How to Stand Out (Preferred Qualifications):
- Prior experience leading virtual advice discussions and assisting customers with virtual meetings (considered an asset)

#Banking #FinancialServices #CareerOpportunity #CustomerExperience #MortgageSpecialist

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