Virtual Customer Service Specialist

Become a Customer Service Specialist - 100% Work from Home

Overview

AO Globe Life is expanding rapidly across Canada and looking for motivated, energetic individuals to join our fully remote customer service team. We offer an exciting opportunity for those who thrive on solving problems and delivering exceptional service. With a dynamic, high-energy environment, you’ll be empowered to make a real impact and grow within a supportive team.

Fun Fact: We were remote before it was cool. AO Globe Life is a leader in innovative work practices, offering team members the flexibility and autonomy to succeed.

Your Responsibilities

• Communication – Engage clients through phone, email, and chat with clear, confident, and empathetic communication.

• Resolution – Act quickly to resolve client issues and ensure a smooth, efficient experience.

• Education – Simplify AO Globe Life’s products and services so clients are fully informed and confident in their decisions.

• Documentation – Keep accurate and up-to-date client records, tracking inquiries and claims with attention to detail.

• Teamwork – Collaborate with internal teams to enhance service delivery and customer satisfaction.

Who We’re Looking For

We’re seeking candidates with the following traits:

• Legally eligible to work in Canada (permanent residents and citizens).

• Strong communication skills to explain information clearly.

• Able to manage time effectively in a remote setting.

• Experience in client-facing roles (customer service, sales, retail).

• Willing to obtain HLLQP license (training provided).

What We Offer

At AO Globe Life, we believe in supporting our team members both professionally and personally. As part of our team, you’ll enjoy:

• Career Growth & Residual Income – Access long-term growth opportunities within the company, including the potential for residual income.

• Company-Organized Retreats – Participate in leadership retreats and team-building events designed to enhance your skills and build connections.

• Remote Flexibility – Work from anywhere within your province with a flexible schedule that fits your lifestyle.

• Training & Mentorship – Receive comprehensive training and mentorship from experienced team members to set you up for success.

• Performance-Based Pay – Earn weekly bonuses based on your performance, with the opportunity to increase your earnings.

• Union Support – Enjoy the security and benefits of union membership, offering job protection and additional benefits.

• Health & Wellness – Comprehensive health and dental coverage for you and your family, plus wellness programs to support your physical and mental health.

Ready to Apply?

We’re actively interviewing candidates and encourage you to apply today. Join a supportive, energetic team, and build a career that fits your lifestyle. If you’re ready to take your career to the next level and make an impact in the supplemental benefits space, submit your resume now!