Virtual Customer Service Representative

AO Globe Life - Nzube Justin Ejifugha; Vancouver; Remote; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance client relations in a fully remote capacity. This role is perfect for a self-directed individual who thrives in a dynamic environment and is committed to delivering exceptional service. You will engage with clients through various channels, resolve inquiries efficiently, and contribute to process improvements. With a strong focus on professional development, the organization offers comprehensive training and a competitive compensation package. If you are passionate about client service and eager to grow your career, this opportunity is for you!

Benefits

Remote Work Arrangement

Comprehensive Training Programs

Health, Dental, and Vision Benefits

Opportunities for Career Advancement

Qualifications

• Experience in a client service role with a focus on communication.
• Strong analytical and problem-solving abilities to address client needs.

Responsibilities

• Provide expert client support via multiple communication channels.
• Maintain accurate client records and adhere to company policies.

Skills

Client Service Experience

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Education

HLLQP License (willingness to obtain)

Tools

Customer Relationship Management Software

Job description

Job Title: Customer Service Representative

Location: Remote – Ontario, Alberta, Manitoba, Saskatchewan, British Columbia

Type: Full-Time

Organization Overview:

AO Globe Life seeks a highly professional and results-oriented Customer Service Representative to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.

Responsibilities:

• Provide expert client support via multiple communication channels.
• Efficiently resolve client inquiries and concerns in accordance with company standards.
• Maintain accurate and comprehensive client records and documentation.
• Adhere strictly to all company policies, procedures, and regulatory guidelines.
• Contribute to process improvement initiatives through constructive feedback and proactive participation.
• Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

• Remote work arrangement (Work From Home).
• Comprehensive training and professional development programs.
• Competitive weekly compensation package commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Opportunities for professional growth and career advancement within the organization.

Qualifications:

• Demonstrated experience in a client service role.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• Proficiency in relevant software applications for customer relationship management and communication.
• Strong analytical and problem-solving abilities to address client needs effectively.
• Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
• Willingness to obtain the HLLQP License; comprehensive support will be provided.
• Must be a resident of Canada.

Application Process:

Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.

AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.