VIP Back of House Manager

Cineplex; Winnipeg; In loco; CAD 52.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to Grow

Descrizione del lavoro

Cineplex is seeking a Theatre Manager in Winnipeg to oversee the day-to-day operations of Amusement, Food & Beverage, Guest Service and Retail, ensuring policies and standards are followed and delivering exceptional guest experiences.

Responsibilities include recruiting and developing venue management, managing the budget, and driving revenue while maintaining Cineplex’s reputation as Canada’s leading film exhibitor.

Competenze

• Ability to analyze and interpret customer needs and offer options/solutions.
• Experience leading a team during high-volume periods across multiple departments.
• Ability to prioritize activities and manage employee development while meeting financial targets.
• Strong conflict resolution, negotiation, and objection handling skills.
• Ability to build and maintain relationships with corporate departments, partners, employees and guests.
• Proficient with Microsoft Office Suite.
• Flexible schedule to work extended hours as required.

Mansioni

• Maintain seamless operation of Amusement, Food & Beverage, Guest Service and Retail within the venue.
• Ensure facility reflects Cineplex standards; keep checklists and inspections up to date.
• Execute Groups & Events within the venue.
• Recruit, interview, train, and coach venue management; plan for succession.
• Ensure fair, disciplinary actions per policy for performance and behavior.
• Manage theatre budget, grow revenue, and drive business forward.

Conoscenze

Customer needs analysis

Team leadership

Multi-tasking

Conflict resolution

Relationship building

Microsoft Office

Flexibility

Descrizione del lavoro

Theatre Manager

Cineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.

City

Winnipeg

What you will do

Theatre Manager

Cineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.

• Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.
• Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.
• Being responsible for executing Groups & Events within venue.
• Recruit, interview, train, and coach venue management, and plan for succession.
• Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.
• Manage theatre budget, grow revenue, and initiate projects to drive the business forward and strengthen Cineplex’s reputation as Canada’s #1 premier film exhibition company.

Qualifications

This role may be a perfect fit for you if:

• You have experience in a similar environment.
• You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.
• You have demonstrated the ability to lead a team during high volume business periods in multiple departments.
• Ability to prioritize and manage multiple activities, attend to employee's development while continuing to meet financial targets and reporting responsibilities.
• You have strong conflict resolution, negotiation, and objection handling skills.
• You are comfortable building and maintaining relationships with corporate departments, key business partners, employees, and guests.
• Proficient with Microsoft Office Suite.
• You have schedule flexibility to work extended hours as required.

Additional Information

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to Grow
• & more!

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, and restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

While we appreciate all interest, only those candidates selected for an interview will be contacted.