Theatre Manager

Cineplex Entertainment LP; Markham; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to Grow & more!

Job summary

Cineplex is seeking a Theatre Manager to lead venue operations and ensure exceptional guest experiences. You will oversee Amusement, Food & Beverage, Guest Service, and Retail, while enforcing standards and regulatory compliance. A focus on staffing, budget, and revenue growth is essential.

You’ll recruit and mentor management, drive Groups & Events, and maintain strong relationships with corporate partners and guests in a dynamic environment.

Qualifications

• Experience in a similar environment.
• Ability to analyze and interpret customer needs and offer options, solutions and resolutions.
• Proven ability to lead a team during high-volume periods across departments.
• Ability to prioritize and manage multiple activities while meeting financial targets and reporting responsibilities.
• Strong conflict resolution, negotiation, and objection handling skills.
• Comfortable building and maintaining relationships with corporate departments, partners, employees and guests.

Responsibilities

• Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.
• Ensuring facility reflects Company standards and checklists/inspections are up to date for internal and regulatory requirements.
• Executing Groups & Events within venue.
• Recruit, interview, train, and coach venue management, and plan for succession.
• Ensure fair and equitable discipline in compliance with the Company policy and action for performance/behaviour.
• Manage theatre budget, grow revenue, and initiate projects to drive business forward and strengthen Cineplex’s reputation.

Skills

Team leadership

Customer needs analysis

Conflict resolution

Negotiation

Relationship building

Tools

Microsoft Office Suite

Job description

What you will do

Theatre Manager Cineplex’s Theatre Managers are an integral part of the team who provide an exceptional experience to each and every guest. Theatre Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.

• Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.
• Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.
• Being responsible for executing Groups & Events within venue.
• Recruit, interview, train, and coach venue management, and plan for succession.
• Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.
• Manage theatre budget, grow revenue, and initiate projects to drive the business forward and strengthen Cineplex’s reputation as Canada’s #1 premier film exhibition company.

Qualifications

This role may be a perfect fit for you if:

• You have experience in a similar environment.
• You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.
• You have demonstrated the ability to lead a team during high volume business periods in multiple departments.
• Ability to prioritize and manage multiple activities, attend to employee's development while continuing to meet financial targets and reporting responsibilities.
• You have strong conflict resolution, negotiation, and objection handling skills.
• You are comfortable building and maintaining relationships with corporate departments, key business partners, employees, and guests.
• Proficient with Microsoft Office Suite.
• You have schedule flexibility to work extended hours as required.

Additional Information

As an employee, you’ll enjoy:

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to Grow & more!

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

Wage ($): $43,000 - $53,000CAD

We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows.

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