Viewer Experience Advocate

The Walt Disney Company (Germany) GmbH; Toronto; Hybrid; CAD 30,000 - 50,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Viewer Experience Advocate, der die Zuschauer mit außergewöhnlichem Support begeistert. In dieser Teilzeitposition arbeiten Sie flexibel zwischen 20 und 29 Stunden pro Woche und bieten Unterstützung über verschiedene Kanäle. Sie werden als Markenbotschafter tätig sein und Probleme lösen, Konten verwalten und technische Unterstützung bieten, um den Zuschauern ein magisches Erlebnis zu bieten. Wenn Sie eine positive Einstellung, hervorragende Kommunikationsfähigkeiten und eine Leidenschaft für Streaming-Dienste haben, könnte diese Rolle die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice und ausgezeichnete Kommunikationsfähigkeiten erforderlich.
• Kenntnisse über Streaming-Dienste und Geräte sind von Vorteil.

Responsibilities

• Bearbeitung von Support-Anfragen über Telefon, Chat, E-Mail und soziale Medien.
• Technische Unterstützung für Streaming-Dienste bereitstellen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Kenntnisse über Streaming-Dienste

Flexibilität

Aufmerksamkeit für Details

Zeitmanagement

Education

High School Diplom oder gleichwertig

Tools

Microsoft Office

G-Suite

Kundenservice-Plattformen

Job description

This is a position based in Canada where the applicant must reside.

This is a part-time position working between 20-29 hours per week (20 at minimum) with ideal schedules starting between 1pm-8pm PST and ending between 9pm-12am PST. Friday and Saturday working days are high priority, Wednesday, Thursday, and Sunday are medium priority, and Monday and Tuesday are low priority.

Viewer Experience Advocate

The Viewer Experience (VX) team is part of Disney Entertainment, a segment of The Walt Disney Company (NYSE:DIS), responsible for supporting iconic brands like Disney+, Hulu, ESPN+, Movies Anywhere, and ABC.

As a brand ambassador, the Viewer Experience Advocate provides exceptional support to viewers, resolving issues, troubleshooting, managing accounts, and subscription changes, aiming to create magical experiences.

Work Environment

This position reports to a head office in Canada and offers 20-29 hours weekly on a flexible, inconsistent schedule. The role requires reliable internet and a dedicated, quiet workspace. Applicants must reside in specific provinces: British Columbia, Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia.

Responsibilities

1. Handle support contacts via phone, chat, email, and social media.
2. Engage with viewers through scripted and non-scripted interactions.
3. Assess needs, recommend solutions, and resolve issues.
4. Provide technical troubleshooting for streaming services.
5. Document contacts and escalate issues when necessary.
6. Maintain a positive, energetic environment and uphold Disney brand standards.
7. Adhere to company policies and participate in special projects.

Qualifications

Basic:

• Customer service experience.
• Excellent communication, typing, and navigation skills.
• Knowledge of streaming services and devices.
• Positive attitude, flexibility, attention to detail, and time management skills.
• Ability to work flexible hours including weekends, evenings, and holidays.
• Fluency in English.

Preferred:

• Experience with Microsoft Office or G-Suite and customer service platforms.
• Call center experience and basic internet troubleshooting skills.

Requirements

• High school diploma or equivalent.
• Ability to pass a background check.

About Disney

The Walt Disney Company is a leading entertainment enterprise with operations worldwide, dedicated to creating memorable stories and experiences for all ages.

We are an equal opportunity employer, welcoming applicants from all backgrounds and providing accommodations upon request.