Video Customer Service Rep - I9

Vertical Screen, Inc.; Wasaga Beach; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated I-9 Document Witness to join their innovative team. This role involves ensuring the accurate completion of Forms I-9 while providing exceptional support to applicants. The ideal candidate will excel in time management and communication, thriving in a fast-paced environment. With a focus on employee well-being, the company offers a comprehensive benefits package and flexible scheduling to help balance work and life. Join a collaborative team where your contributions make a meaningful impact in the applicant screening industry.

Benefits

Medical, dental and vision coverage

401K plan with company match

Flexible spending accounts

Paid time off

Paid holidays

Paid training program

Casual dress code

Flexible work schedules

Employee referral bonus program

Discounts through partnerships

Qualifications

• Minimum high school diploma required; college degree preferred.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Complete Forms I-9 and manage applicant contact.
• Handle incoming communications and resolve issues efficiently.
• Maintain product knowledge and meet performance targets.

Skills

Time Management

M.S. Office Suite

Attention to Detail

Communication Skills

Telephone Skills

Confidentiality Management

Multi-tasking

Education

High School Diploma

College Degree

Job description

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

The I-9 Document Witness serves as a subject matter expert on Form I-9 completion within the i9Success team.

This is an in-office position located in Warminster, PA. We are seeking the hours of 10am-6pm Monday through Friday. This position pays $16hr.

Responsibilities

• Works within our i9Success product. Completes Forms I-9 and handles applicant contact during workflow.
• Responsible for handling incoming e-mails, calls, chats. Investigates issues to determine the proper resolution.
• Works with subjects to process and complete Form I-9.
• Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information.
• Meeting performance targets: Achieving individual and team goals set by the organization.
• Identifying escalation: Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable.

Required Skills

• Excellent time management and organziational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Attention to detail and reliability to complete tasks in an efficient and accurate manner.
• Elevated communication skills orally and in writing, as well as the ability to empathize with others.
• Ability to uphold professional manners while at work.
• Must have strong telephone skills.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects during a scheduled work period.

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent. College degree preferred.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.