Victim Services Navigator (relief Roster)

Competition # : 45864

Department: Justice

Location: YARMOUTH

Type of Employment: Relief

Union Status: Exclusion - Non Union - NSPG

Closing Date: 07-May-25 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Maintenance Enforcement and Victim Services Division of the Department of Justice helps facilitate court ordered child and spousal support and offers a range of services to help victims of crime.

Within Victim Services, we promote victims’ rights and interests and advise government on issues relating to victims of crime; and work with justice partners and the community to develop policies and programs that address the needs of crime victims.

We provide the following programs: Provincial Victim Services Program, Child Victim/Witness Program, Criminal Injuries Counselling Program, Victim Impact Statement Program, Restitution Program, and the Sexual Offense Legal Representation Program.

About Our Opportunity

The Victim Services Navigator is responsible for delivering the Provincial Victim Services Program, in accordance with the rights of victims of crime as outlined in the Victim’s Rights and Services Act, the Criminal Code of Canada, and the victim-related provisions of other federal and provincial statutes, including the Victim Bill of Rights.

As our Victim Services Navigator, you will provide information and support services directly to victims of crime, and act as a liaison between the victim and justice personnel such as police and Crown Attorneys. This work can include Court preparation sessions, Court accompaniment, and assisting victims to access Criminal Injuries Counselling or to prepare and submit Victim Impact Statements to the Court.

Primary Accountabilities

1. Maintain a caseload of highly sensitive files and provide support to help meet clients' needs and provide referrals to specialists as needed.
2. Ensure the clients are provided information regarding the criminal justice system/process and assist in submitting documents.
3. Liaise with Crown, Police, Correctional Services, and community organizations in the development, delivery, coordination, and enhancement of services.
4. Ensure the confidentiality of client information is maintained and accurately entered into the Victim Services case management system.

Qualifications and Experience

You possess a Bachelor’s degree (typically in the Social Sciences) and three years of related experience. An equivalent combination of education, training, and experience will be considered. Related experience includes (but is not limited to) providing client services in the community.

In this role, you are required to have experience in client assessment and interviewing techniques, as well as case management and computer skills. Your knowledge of the criminal justice system and community resources, the Victims’ Rights and Services Act, the Criminal Code of Canada, and the Canadian Victims Bill of Rights is essential.

Our successful candidate will have excellent oral and written communication skills, good organizational ability, and strong interpersonal skills including the ability to work as part of a team. You will demonstrate empathy, warmth, and tact along with an in-depth understanding of human dynamics and the effects of victimization. Sound judgment and the ability to work with self-confidence and decisiveness are also important in this role.

Access to reliable transportation is required as you will be responsible for multiple court locations in your coverage area. The ability to speak French would be considered an asset.

Working Conditions

• May be required to work overtime on occasion
• Stressful work environment given extensive exposure to high emotional issues and dealing with clients in crisis
• Sitting at a computer for long periods of time
• Mental challenges due to a high demand for accuracy and attention to detail
• Potential for both physical and non-physical violence from hostile clients and offenders
• Travel is required to attend meetings and offer services in courts and clients’ communities

Additional Information

This competition is looking to hire for Casual Relief employees to be placed on a roster for the Yarmouth office. One of the positions is designated for the following equity groups: Indigenous Persons, African Nova Scotians, and/or Other Racially Visible Persons. The other positions are available to all candidates.

A relief employee is an employee who is not regularly scheduled by the Employer, but who works relief assignments on an as-needed basis as operational requirements demand.

What We Offer

• Career development with access to career guidance, tools, resources, and ongoing training.
• Engaging workplace where employees feel valued and respected.
• Countless career paths.
• Department-specific flexible working schedules.

Pay Grade: PR 12 Hourly

Salary Range: $35.12 - $42.61 Hourly

Employment Equity Statement

Our goal is to be a diverse workforce that is representative of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from diverse groups.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.