Vice President, Total Rewards & HR Operations

DUCA Financial Services Credit Union Ltd.; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

An established industry player seeks a dynamic Vice President of Total Rewards & HR Operations to lead their compensation and HR strategies. This pivotal role requires a seasoned professional with a minimum of 15 years of experience in financial services, focusing on attracting and retaining top talent through innovative total rewards programs. The ideal candidate will drive operational excellence, implement best practices, and foster a culture of continuous improvement. Join a vibrant organization that values its people and communities, offering a collaborative environment where your expertise will make a significant impact.

Benefits

Flexible Work Hours

Health and Wellness Programs

Professional Development Opportunities

Employee Assistance Program

Community Involvement Initiatives

Qualifications

• 15+ years in Total Rewards, ideally in financial services.
• Expertise in compensation philosophy design and implementation.
• Strong leadership in HR operations and team development.

Responsibilities

• Lead Total Rewards and HR Operations teams to ensure alignment with organizational goals.
• Develop and implement compensation strategies and policies.
• Ensure compliance and efficiency in HR processes and operations.

Skills

Total Rewards Strategy

Compensation Management

Organizational Design

HRIS Implementation

Executive Reporting

Team Leadership

Process Improvement

Communication Skills

Education

CHRL Designation

CCP Designation

Bachelor's Degree in HR or related field

Tools

MS Office (Excel)

HRIS Systems

Job description

Vice President, Total Rewards & HR Operations

Vice President, Total Rewards & HR Operations

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THE COMPANY

DUCA is a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative they offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario proudly serving over 85,000 Members.

Offering a wide range of personal and business products and services, DUCA is headquartered in North York, and has 400 employees serving members in 19 retail locations across Ontario, as well as through a Member Contact/Call Centre.

DUCA exists to help People, Businesses and Communities Do More, Be More, and Achieve More. DUCA (www.duca.com) and is distinguished for the following:

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7.
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

JOB PURPOSE & SUMMARY

The Vice President, Total Rewards & HR Operations proactively develops total rewards / compensation and operational strategies, programs, practices, and policies ensuring alignment with DUCA’s purpose, culture, and strategic imperatives. In addition to being accountable for overall strategy, this role provides tactical direction and leadership for compensation, benefits, and wellbeing programs to attract and retain top talent. This role is accountable for effective leadership and results for the Total Rewards & Payroll team, the HR Operations team, and provides oversight to DUCA’s subsidiaries as needed. This role is accountable for the proactive assessment, mitigation and communication of total compensation-related risks and ensures adherence to all applicable legislation.

The VP, Total Rewards & HR Operations serves as a role model in operational planning and execution, trouble shooting and proactively mitigating for risks, and for demonstrating DUCA’s values. This role operates with a high degree of autonomy. This leader will collaboratively partner with key stakeholders to provide and collect applicable data and ensure DUCA’s total rewards and HR operations strategy is delivering against the critical needs and expectations of the organization.

KEY ACCOUNTABILITIES & DUTIES

• Consistently demonstrate the DUCA Values of bringing out the best in others, doing what’s right even when it’s difficult, and making what’s possible happen
• Lead the Total Rewards & Payroll and HR Operations teams as well as oversee DUCA’s subsidiaries, including areas such as job design & evaluation, organizational design, analytics, HRIS, compliance, learning operations, and general employee lifecycle activities ensuring overall efficiency through the management of people and technology
• Ensure annual and long-term direction is understood and objectives are met; create and implement effective short and long-term resourcing plans; implement “early warning signs” and mitigating strategies for team capacity stressors; report status of same regularly to P&C leadership; establish and meet internal (P&C) and DUCA-wide service standards
• Lead, build, and drive the HR Operations and the Total Rewards strategies and DUCA’s compensation philosophy; develop a holistic total rewards strategy to drive performance in the short and long-term in support of DUCA’s business objectives; lead the design and review of pension, group benefit, and other compensation and total rewards related programs
• On an ongoing basis, proactively evaluate DUCA’s total rewards strategy and compensation philosophy, assessing DUCA’s compensation landscape and the effectiveness of existing programs, policies, guidelines, and procedures; ensure DUCA’s compensation philosophy is consistently applied across the organization
• Provide expertise, counsel, and effectively communicate with People & Culture (P&C) team members and DUCA’s people leaders on compensation, job design and/or job evaluation decisions, policies, and guidelines; oversee job design activities and act as the subject matter expert / consultant for senior level or complex organizational and/or job design discussions and decisions; conduct executive level job evaluations; and provide hands on support for non-executive job evaluations when needed
• Initiate and conduct conversations with all levels of leadership to provide education and understanding of DUCA’s total rewards strategy, programs, and practices; ensure the organization understands how compensation decisions are made
• Provide strategic and directional support for organizational or department initiatives, including activities related to M&A due diligence and integration, jurisdiction or business line expansions, subsidiary development, re-design of organization structures or functional alignments, and HR related systems selection and integration
• Create an environment of continuous improvement and implement operational efficiencies in Total Rewards and HR Operations’ processes, and procedures; drive process improvements through identification of opportunities to automate and leverage technologies across the employee lifecycle; oversee the alignment and integration of HR technology to ensure it is developed and leveraged to meet organizational information needs
• Ensure high risk deliverables such as payroll, annual compensation cycle, Executive-level modelling and reporting, and benefits administration are delivered error-free and on-time; assess existing and develop new internal controls to mitigate financial, compliance or other risks; conduct regular effectiveness monitoring and reporting of internal controls
• Ensure that current policies and procedures are regularly assessed and updated to ensure efficiency, regulatory, compliance, and attainment of best practices

KNOWLEDGE, SKILLS & EXPERIENCE

• Seasoned Total Rewards professional with a minimum of 15 years related experience ideally gained in a financial services environment
• At least 10 years of experience as a people leader in compensation, job / organizational design and evaluation, pension, benefits ideally within a fast-paced, frequently changing organization
• CHRL and CCP designation (or equivalent)
• Deep compensation expertise in designing, updating, and implementing compensation philosophies and programs in a growing organization
• Demonstrated success in gaining executive level buy in for compensation related initiatives such as market reviews and partnering with external compensation consultants
• Experience with leading or supporting organization wide initiatives such as M&A activities and jurisdiction or business line expansions as well as experience leading the selection and implementation of an HRIS
• Demonstrated expertise with Executive level reporting and communications
• Demonstrated excellence in work prioritization, time management, and judgment
• Highly effective at driving and leading conversations and resolving issues with internal and external stakeholders, including outside consultants and executive-level leaders
• Experience with process design/re-design/automation for max efficiency and effectiveness
• Exceptional resilience skills
• Proven experience in leading, motivating and developing a high-performance team
• Strategic thinker with solid business acumen who sees the big picture and can provide proactive counsel to executive and senior leaders
• Unquestionable integrity, ethics, and standards
• A confident, proactive, self-starter who is skilled in taking initiative, assessing requirements, devising plans and taking the lead in making plans a reality
• Strong relationship building skills with the ability to connect with different functional areas at all levels
• More interested in getting things done than who gets the work done; utilizes full HR team as appropriate to accomplish accountabilities
• High degree of empathy
• Prefers to prevent problems than solve them
• Can laugh at self and a sense of humour a must!
• Advanced MS Office skills, especially Excel and comfortable with technology and systems in general

CONTACT INFORMATION

About LHH Knightsbridge – www.lhhknightsbridge.com

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Human Resources

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