Vice President, Operations, EQ Bank

Equitable Bank; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading banking institution seeks a Senior Director of Operations responsible for optimizing processes and enhancing performance in digital banking. Candidates should possess extensive experience in banking operations with strong leadership capabilities, technological insight, and a commitment to continuous improvement. The role offers a dynamic work environment with a competitive benefits package and opportunities for professional growth.

Benefits

Competitive discretionary bonus

Market-leading RRSP match program

Comprehensive medical/dental/vision/life/disability benefits

Employee Share Purchase Plan

Generous vacation policy

Professional development allowance

Career growth opportunities

Qualifications

• Minimum of 15+ years in banking operations or digital banking.
• Strong understanding of financial regulations and compliance.
• Proficiency in data analytics tools and techniques.

Responsibilities

• Optimize core operations processes to enhance business performance.
• Lead performance execution and drive operational excellence.
• Implement risk mitigation strategies for operational resilience.

Skills

Leadership Skills

Data Analytics

Change Management

Regulatory and Technological Expertise

Visionary

Education

Bachelor’s degree in business, finance, or a related field

Advanced degree or professional certifications

Job description

Job Description

Accountable for the optimization of core operations processes to enhance overall business performance and efficiency.

Collaborate with senior leadership to drive performance, accountability, and continuous improvement of strategic priorities.

Build, mentor, and lead a high-performing team while fostering a collaborative culture.

Oversee Digital Banking monthly, quarterly, and annual reviews/planning to ensure alignment on strategic goals and execution.

Manage performance execution and drive operational excellence across the business, including implementing planning and reporting systems, goal management frameworks, and decision-making processes.

Define and implement effective ways of working strategies and work models that maximize employee communication, collaboration, and productivity.

Spearhead large-scale strategic initiatives, project/program management, and ensure cross-functional impact.

Establish and track KPIs and key business metrics to measure success and drive improvements across departments.

Leverage future of work practices and systems, applying technology to enable operating efficiencies and data-driven decision-making.

Develop and implement risk mitigation strategies to ensure operational resilience, business continuity, compliance, and broader governance of risk management.

Lead efforts to streamline workflows and eliminate inefficiencies across all departments.

About You

• Educational Background: Bachelor’s degree in business, finance, or a related field; advanced degree or professional certifications preferred.
• Experience: Minimum of 15+ years in banking operations, digital banking, or related fields, with proven leadership experience.
• Technical Skills: Knowledge of digital banking technologies, trends, regulatory requirements, and industry standards.
• Regulation and Compliance: Strong understanding of financial regulations, compliance, and risk management principles.
• Data Analytics: Proficiency in data analytics tools and techniques for informed decision-making.
• Leadership Skills: Ability to build and mentor high-performing teams, excellent communication, strategic thinking, and problem-solving skills.
• Change Management: Experience leading large-scale change initiatives and process optimization.
• Attributes: Visionary, innovative, committed to continuous learning, strategic, and foresightful.
• Additional Skills: Ability to evaluate complex situations, prioritize actions, and align strategies with long-term goals.
• Regulatory and Technological Expertise: Knowledge of AML, fraud prevention, advanced technologies, and customer experience enhancement.
• Leadership and Culture: Foster collaboration, inclusivity, mentorship, and continuous improvement.
• Long-Term Planning: Foresight to anticipate challenges and develop proactive solutions.
• Performance Metrics: Establish and analyze KPIs to drive efficiency and productivity improvements.

What We Offer

For full-time permanent roles: Competitive discretionary bonus, market-leading RRSP match program, comprehensive medical/dental/vision/life/disability benefits, Employee Share Purchase Plan, parental top-up, generous vacation policy, virtual events, professional development allowance, and career growth opportunities.

The role is hybrid, based at Equitable Bank’s office at 2200-25 Ontario Street, Toronto, ON.