Vice-President, Operations and Oversight, Product and Payments

CIBC; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading bank in Toronto is seeking a Vice-President of Operations and Oversight to enhance operational controls, manage vendor relationships, and drive operational excellence. This role requires strong leadership and communication skills, with a focus on compliance and efficiency in banking operations.

Benefits

Competitive salary

Benefits

Pension

Share plans

Development opportunities

Recognition programs

Qualifications

• Strong business acumen and experience in customer and employee experience integration.
• Proven change management capabilities.

Responsibilities

• Establish strategies for operational control identification and oversight.
• Lead vendor management for Day-to-Day Banking products.
• Identify opportunities to streamline activities and improve operational efficiency.

Skills

Communication

Leadership

Change Management

Analytical Skills

Negotiation

Job description

Vice-President, Operations and Oversight, Product and Payments

Join to apply for the Vice-President, Operations and Oversight, Product and Payments role at CIBC.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and ambitions, empowering you at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

Visit CIBC.com to learn more about us.

Role Overview

The Vice-President (VP), Operations and Oversight within the Day-to-Day Banking and Savings and Investing Advice Banking Product Teams is accountable for supporting business control processes, proactive risk/deficiency management, vendor oversight, and operational excellence. The role supports value realization, sustainment, and ongoing effectiveness of strategic initiatives through effective change and project management practices.

Leadership Principles

This role champions:

• Employee experience principles:
• Always professional—enabling our team members to excel and be their best.
• Radically simple—allowing focus on impactful activities.
• Genuinely caring—valuing contributions and individuality.

• Leadership capabilities:
• Envisions the future—innovates purposefully to create value and meet stakeholder needs.
• Inspires hearts and minds—builds an inclusive culture of bold choices and collaboration.
• Drives action and impact—makes decisions swiftly to make a real difference.

Key Responsibilities

Operational Controls

• Establish strategies for operational control identification and oversight.
• Support control processes like internal audits, deficiency mitigation, and incident management.
• Provide operational compliance advice and review processes regularly.
• Manage business controls in partnership with the CAO to meet regulatory obligations.
• Improve efficiency and effectiveness of compliance environments and data stewardship.
• Assess control testing results to determine impact on compliance.
• Ensure consistent enterprise approach to remediations and regulatory programs across banking sectors.

Vendor Management

• Lead vendor management for Day-to-Day Banking, Savings, Investing, and Advice products, managing risks, costs, and relationships.
• Partner with Corporate Services for procurement activities.
• Ensure adherence to procurement policies and third-party risk management policies.
• Align project planning and execution with CIBC strategy, considering internal and external factors.

Operational Excellence

• Lead execution of business plans, standards, and initiatives.
• Oversee business and technology architecture in collaboration with Technology.
• Investigate root causes of issues and recommend improvements.
• Identify opportunities to streamline activities and improve operational efficiency.
• Manage incident response and contingency planning in collaboration with Fusion and stakeholders.
• Support production systems and ensure process alignment with strategy.
• Promote innovative solutions and AI integration within operations.
• Work with risk partners to proactively improve compliance and develop process enhancements.

Candidate Profile

• Strong business acumen, analytics, and experience in customer and employee experience integration.
• Excellent communication, influencing, and leadership skills.
• Proven change management capabilities.
• Results-driven with the ability to meet ambitious timelines.
• Knowledge of financial services, operational controls, and regulatory issues.
• Strong relationship-building and negotiation skills.

What CIBC Offers

We prioritize your goals and potential, offering a competitive salary, benefits, pension, share plans, and development opportunities.

• Recognition programs, innovative workspaces, and initiatives like Purpose Day to support your growth.

Additional Information

• We are committed to inclusivity and accessible hiring. Contact [e-mail] for accommodations.
• You must be legally eligible to work and may need to complete assessments during the hiring process.

Location & Details

Toronto-81 Bay, 25th Floor | Full-time, 37.5 hours/week