Vice-president of Operations

Job Description

Posted Monday, March 31, 2025 at 4:00 AM

Gray Collection is looking for a Vice President of Operations to lead and optimize the performance of its properties in Montreal and Ottawa. Gray Collection is much more than a group of hotels and restaurants: it is a collection of renowned and award-winning establishments – hotels, restaurants, spas, terraces, and lofts – that celebrate with character and authenticity the neighborhoods and cities in which they are located. Our properties share a philosophy based on passion, generosity, excellence, and unparalleled service.

An Inspired and Inspiring Leadership

Reporting to the President and sitting on the executive committee, you will play a central role in defining strategic directions. You will provide strong leadership and support necessary to achieve the company’s organizational goals. We are looking for a visionary and mobilizing leader who excels at positive leadership, focused equally on team growth and company growth. A person who values a balance between performance and strategic thinking, who knows how to unite and inspire teams in a spirit of collaboration and innovation.

Your Mission

You will be responsible for ensuring operational excellence and profitability across the properties while embodying and reinforcing Gray Collection's distinctive identity. As a key leader, you will play a strategic role in the evolution of the group, shaping exceptional experiences for our guests and guiding teams toward ever-higher standards.

Main Responsibilities

• Vision and Development of Operations
• Define and implement innovative strategies to ensure an exceptional guest experience and optimize performance.
• Oversee all operational activities, ensuring alignment with the identity and standards of Gray Collection.
• Anticipate market trends to stay ahead of the competition.
• Operational Excellence and Performance Management
• Maintain a rigorous follow-up of key performance indicators to identify areas for improvement.
• Implement efficient processes to maximize service quality and profitability.
• Lead projects for modernization, openings, and renovations of properties.
• Leadership and Talent Development
• Guide and inspire property management teams to foster their development and engagement.
• Encourage a culture of continuous learning and accountability.
• Identify and attract strategic talent to strengthen internal expertise.
• Financial Management and Resource Optimization
• Oversee budgeting, forecasting, and financial performance of operational departments, ensuring alignment with the group's financial goals.
• Optimize resource allocation for maximum efficiency.
• Identify opportunities to increase revenue and control costs.
• Cross-Functional Collaboration
• Work closely with various departments (marketing, finance, HR) to ensure smooth and cohesive management.
• Establish and maintain strategic relationships with key partners and stakeholders.

Desired Profile

• Proven experience in hotel and/or restaurant operations management in a high-end environment, with a strong understanding of the culinary sector and market trends.
• Natural leadership with the ability to inspire and create a positive impact on both teams and guests, ensuring memorable experiences and cultivating a collaborative and enjoyable work environment.
• An approach focused on performance, innovation, and passion for hospitality, with a strong entrepreneurial spirit and the ability to motivate teams to achieve exceptional results.
• Strong analytical skills, capable of identifying trends from data and making informed decisions to optimize performance and ensure operational excellence.
• Ability to manage multiple projects simultaneously while meeting the company’s long-term objectives and executing flawlessly.
• Strong financial management skills, including budget analysis, forecasting, and cost optimization, while maintaining high standards of quality.
• A degree in hotel management, business administration, or a related field (preferred).
• Bilingual in French and English is required to effectively work with international clients and partners.

Why Join Gray Collection?

• A strategic role within a hospitality and gastronomic group recognized for its unique and original approach.
• An environment where thoughtful design, iconic locations, and unparalleled service shape every experience.
• A company culture focused on people, excellence, and innovation.
• The opportunity to play a key role in the development of a growing group.

If you are a passionate, visionary, and inspiring leader who wants to grow within a dynamic and prestigious environment while leaving a lasting impact, join Gray Collection and contribute to its success!