Vice President, Middle Office

The Citco Group Limited; Halifax; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a pioneering firm at the forefront of asset servicing, where your expertise in financial services will shape the future of client relations and operational excellence. In this dynamic role, you will lead teams dedicated to ensuring the highest standards of accuracy and efficiency in client transactions. You'll be empowered to develop staff, manage risks, and enhance service quality while enjoying a culture that values diversity and innovation. This is an exciting opportunity to make a significant impact in a respected industry leader, where your contributions will be recognized and valued.

Benefits

Flexible Working Arrangements

Training and Education Support

Diversity and Inclusion Initiatives

Qualifications

• 6+ years of experience in Financial Services with strong analytical and management skills.
• Bachelor’s or Master’s degree with knowledge of securities and investments.

Responsibilities

• Lead teams in reconciliations and client service, ensuring transaction accuracy.
• Manage risk exposure and support client onboarding and fund setups.

Skills

Financial Services Experience

Customer Relationship Management

Analytical Skills

Team Management

Communication Skills

Education

Bachelor’s Degree

Master’s Degree

Tools

System Implementations

Workflow Process Initiatives

Job description

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948, leading to the evolution of the asset servicing sector itself. Our pioneering spirit continues to guide us today as we innovate, expand, and shape the industry's future. We work exclusively with hedge funds, all alternatives, corporations, and private clients, growing extensively across asset classes and geographies. We prioritize performance, aiming to stay at the top of our game. If you want to be at the vanguard of your space, welcome to Citco.

About The Team & Business Line

Fund Administration is Citco’s core business. Our alternative asset and accounting services are highly respected in the industry. Continuous investment in learning and technology enables us to deliver seamless client experiences.

Responsibilities

Your Role:

1. Lead multiple teams within the Reconciliations, Client Service, and Delivery group. Ensure the integrity and accuracy of client transactions by reconciling them to third-party data. Address issues identified in reconciliations to maintain portfolio accuracy, including cash flows and security updates, and sign off on residual risks before financial statement production.
2. Develop an in-depth understanding of risks, cash flows, and best practices to service clients effectively and meet SLAs. Build and enhance your team's professional skills to improve service quality.
3. Manage Managers and their teams, acting as a primary contact and escalation point for clients, colleagues, and staff.
4. Ensure teams are well-organized, resourced, and equipped to serve clients efficiently while minimizing overtime.
5. Monitor and own risk exposure, challenging staff and clients to ensure appropriate support; escalate issues when necessary.
6. Review portfolios and SLAs regularly to ensure compliance and adherence to best practices.
7. Maintain knowledge of securities and investments, including treatments and cash flows, and contribute to designing mitigation tools and controls.
8. Lead new client onboarding, fund setups, conversions, and migrations.
9. Coach and develop staff for current roles and prepare them for senior management positions.
10. Participate in projects, initiatives, and audits from internal and external parties.

Qualifications

About You:

• Bachelor’s or Master’s degree.
• 6+ years of experience in Financial Services.
• Product knowledge of domestic, global, OTC security markets, fixed income, and derivatives.
• Experience with system implementations and workflow process initiatives.
• Strong customer relationship management skills.
• Analytical skills.
• Team management experience.
• Excellent communication skills.
• Knowledge of Hedge or Mutual Funds.
• Professional accounting designation is a plus.

Our Benefits

We prioritize your well-being by offering benefits, training, education support, and flexible working arrangements to help you succeed professionally and personally. Specific benefits vary by location. We embrace diversity, fostering an inclusive culture that promotes innovation and mutual respect. Citco encourages applications from people with disabilities; accommodations are available upon request.