Vice-President (Marine Institute)

Memorial University of Newfoundland; San Juan de Terranova; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative firm is looking for a Lead Software Engineer to spearhead their new Client Success team for a cutting-edge trading platform. This role involves collaborating with clients to design tailored solutions while ensuring optimal application performance. The successful candidate will lead a team of specialists, providing expert support and managing complex technical issues. This position offers the opportunity to work remotely initially, transitioning to a hybrid model, and is ideal for someone passionate about technology and client engagement. Join a company dedicated to personal and professional growth, with a competitive remuneration package and a commitment to inclusivity.

Benefits

Competitive remuneration package

Retirement plan

Private healthcare

Regular social events

Financial support for professional qualifications

Qualifications

• 5+ years of experience in client success or application support roles.
• Strong leadership skills with proficiency in Python and troubleshooting.

Responsibilities

• Lead the Client Success team and design solutions for client issues.
• Monitor performance and maintain reliability of the Horizon platform.
• Conduct training and gather support metrics for improvements.

Skills

Leadership

Client Success Management

Python

Problem Solving

Communication Skills

Team Management

Performance Optimization

Education

Master’s degree in Computer Science

Tools

AWS

Job description

We are seeking a highly skilled and motivated Lead Software Engineer with extensive experience in trading systems to lead our new Client Success team for our Horizon platform. The successful candidate will be a problem solver, working closely with clients to understand their requirements and issues, designing complex solutions whilst maintaining application performance, and leading a team of Client Success engineer specialists. As they establish themselves in role, they will become a trusted expert, both to clients and others in the business, relied upon for their strong technical skills and understanding of key underlying systems.

This role is the first of its kind in our North America office, requiring close collaboration with our London office to ensure a seamless development process and client experience.

Key Responsibilities:

1. Lead and manage the Client Success team for the Horizon platform.
2. Design solutions to client issues, providing expert-level support to build bespoke features/functionality and resolve complex technical issues related to trading systems.
3. Monitor and maintain the performance, availability, and reliability of the Horizon platform.
4. Collaborate with other engineering and product teams to address and resolve application issues.
5. Implement and manage processes for managing client development requests and managing incidents.
6. Develop and maintain documentation, including FAQs, user guides, and procedures for clients and other users.
7. Conduct regular training and mentoring sessions for Client Success team members.
8. Gather and analyze support metrics to identify trends and areas for improvement.
9. Serve as the primary point of contact for client escalations.
10. Ensure timely and accurate communication with clients regarding support issues and resolutions.

Requirements:

1. Master’s degree in Computer Science, Information Technology, or a related field.
2. 5+ years of experience in client success, application support, or a related role, with significant experience in trading systems ideally within banking sectors.
3. Strong leadership and team management skills.
4. Proficiency in Python (and preferably additional experience with Rust).
5. Experience with application monitoring, troubleshooting, and performance optimization.
6. Exceptional communication skills, both written and verbally.
7. Ability to work under pressure and manage multiple priorities effectively.
8. This role will initially be remote with the intention to transition to hybrid, therefore any successful candidate must be within feasible commuting distance of St John's.

Preferred Qualifications:

1. Experience with financial risk management software or platforms.
2. Knowledge of AWS computing platforms and services.

Validus Risk Management is an independent technology-enabled advisory firm specializing in the management of FX, interest rate, and other market risks. We work with institutional investors, fund managers, and portfolio companies to design and implement strategies to measure, manage, and monitor financial market risk, using a market-tested combination of specialist consulting services, trade execution, and innovation risk technology.

Working at Validus can offer an exciting opportunity for both personal development and professional growth. Share in our mission to become the largest and most respected specialist provider of financial market risk services in the world. Notable benefits include a competitive remuneration package (salary + bonus), retirement plan, private healthcare, regular social events, and financial support towards professional qualifications.

Validus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.