Vice President, Investor Relations - Private Assets

Citco GSGS; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading global fund services company is seeking a Vice President for their Investor Relations team. The role involves managing client relationships, enhancing service delivery, and leading a team. Ideal candidates will have extensive client servicing experience and strong leadership skills. Citco values diversity and offers various benefits to support employee well-being.

Benefits

Flexible working arrangements

Training and education support

Diversity and inclusion initiatives

Qualifications

• Extensive experience in client servicing.
• Solid understanding of the finance industry and financial markets.
• Prior experience in an Investor Relations/Unit Registry environment.

Responsibilities

• Oversee the PE IR department and manage client relationships.
• Maintain a proactive customer focus and improve service delivery.
• Lead, develop, and coach managers; conduct performance reviews.

Skills

Leadership

Client Servicing

Problem Resolution

Communication

Job description

About Citco
Citco is a global leader in fund services, corporate governance, and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

www.citco.com

About the Team & Business Line:
Fund Administration is Citco’s core business, and our alternative asset and accounting services are among the industry’s most respected. Our ongoing investment in learning and technology ensures our team can deliver a seamless client experience.

As a key member of our Investor Relations team, you will collaborate with industry professionals to provide award-winning services for complex fund structures that our clients rely on.

Qualifications

• You have the ability to manage multiple teams—leadership, coaching, recruitment, team building, problem resolution, motivation, training, and staff development.
• You possess strong liaison skills across all organizational levels.
• You have extensive experience in client servicing.
• You have a solid understanding of the finance industry and financial markets.
• You have prior experience in an Investor Relations/Unit Registry environment.

Our Benefits

We prioritize your well-being through various benefits, training, education support, and flexible working arrangements to help you succeed while balancing personal needs. Benefits vary by location.

We value diversity and are committed to inclusive hiring, fostering innovation and mutual respect.

Citco welcomes applications from people with disabilities. Accommodations are available upon request throughout the hiring process.

Your Role

The Vice President will partner with the Senior Vice President of Private Equity to oversee the PE IR department, with responsibilities including:

Client Relationship Management

• Proactively establish Citco as a trusted partner.
• Assess and anticipate client needs and develop innovative solutions.
• Maintain regular communication and respect confidentiality.
• Keep clients informed of relevant trends and issues.

Client Servicing

• Maintain a proactive customer focus.
• Review and improve service delivery, eliminating non-value-added tasks.
• Monitor service levels against SLAs and develop contingency plans.
• Manage new business installations efficiently.

Financial and Risk Management

• Prepare budgets and manage departmental costs.
• Ensure compliance with risk policies and internal controls.
• Monitor operational risks and reporting adherence.

Resource and Staff Management

• Lead, develop, and coach managers; conduct performance reviews.
• Support staff recruitment and create motivating environment.

Leadership Skills

• Set challenging goals and communicate effectively.
• Motivate teams and promote change initiatives.

Other Responsibilities

• Maintain private equity industry knowledge and stay updated on legislative changes.
• Participate in strategic projects and initiatives to enhance service delivery and staff development.