Veterinary Tech Support (Vet Tech Support, French Speaking)

Antech Diagnostics; Alberta; Remote; Full time

Job summary

A leading company in veterinary diagnostics is seeking a Veterinary Tech Support professional fluent in French. The role involves providing technical support to veterinary clinics, troubleshooting connectivity issues, and ensuring high-quality service delivery. Candidates should have 2 years of veterinary technician experience and strong interpersonal skills. This remote position offers competitive pay and the opportunity to contribute to improving animal health outcomes.

Qualifications

• 2 years of veterinary technician experience or equivalent; RVT / LVT preferred.
• Fluent in English and French.

Responsibilities

• Provide client and technical support for veterinarian clinic customers.
• Troubleshoot connectivity issues and perform final testing.
• Manage escalated issues and collaborate with vendors.

Skills

Interpersonal Skills

Technical Troubleshooting

Communication

Organizational Skills

Multitasking

Education

RVT / LVT

Job description

Veterinary Tech Support (Vet Tech Support, French Speaking)

Join to apply for the Veterinary Tech Support (Vet Tech Support, French Speaking) role at Antech Diagnostics .

We are seeking candidates with 2 years of veterinary technician experience or equivalent and fluency in French. This is a remote position open to candidates based in the US or Canada. The pay range is $28–$33 USD per hour for US-based candidates and $23–$28 CAD per hour for those based in Canada.

Job Overview

Provide client and technical support for veterinarian clinic customers utilizing Telemedicine services. Troubleshoot connectivity issues when transferring images from client systems to AIS proprietary systems.

Essential Duties and Responsibilities

• Deliver professional client service and expertise in data transfer.
• Configure software for new clients.
• Identify and resolve connectivity problems, including high-level troubleshooting of various imaging software.
• Perform final testing to ensure solutions are operational.
• Configure servers, acquisitions, and review workstations.
• Monitor progress, track issues, and communicate with management.
• Prioritize work to meet client expectations.
• Manage escalated issues and collaborate with vendors to resolve connectivity problems.
• Assist clients in improving image quality.
• Participate in enterprise initiatives and special projects as needed.

Qualifications

• 2 years of veterinary technician experience or equivalent; RVT / LVT preferred.
• Fluent in English and French.
• Computer service experience helpful.

Skills and Abilities

• Excellent interpersonal skills and client relationship management.
• Strong technical troubleshooting skills.
• Ability to communicate complex issues clearly.
• Organized, detail-oriented, and able to multitask.
• Independent and team-oriented work capability.

Physical Demands

• Sitting, phone, and computer use.
• Manual dexterity and visual acuity.
• Occasional lifting up to 15 lbs.

Primarily office setting with moderate noise levels and standard office equipment usage.

About Antech

Antech is a leader in veterinary diagnostics, committed to innovation and improving animal health outcomes worldwide. Our services include reference laboratories, diagnostic instruments, data services, imaging, and professional education.