Veterinary Receptionist - Stouffville, ON

Vetcor; Whitchurch-Stouffville; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenbetreuer, der leidenschaftlich für Tierpflege und exzellenten Kundenservice ist. In dieser Rolle sind Sie die erste Anlaufstelle für Tierbesitzer und helfen dabei, einen positiven Eindruck zu hinterlassen. Sie werden Anrufe entgegennehmen, Termine verwalten und als Bindeglied zwischen den Tierhaltern und dem Tierärzteteam fungieren. Wenn Sie Freude daran haben, in einem unterstützenden Team zu arbeiten und einen echten Unterschied im Leben von Tieren und ihren Besitzern zu machen, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Flexible Vergütung

Tuition Support Program

Referral Bonus Program

Erweiterte Gesundheitsversorgung

Zahnversicherung

Sick Time / Paid Time Off

Kostenlose/vergünstigte Labortests für Haustiere

Mitarbeiterrabatte auf Dienstleistungen

Fortbildungsmöglichkeiten

Uniformzuschuss

Qualifications

• Erfahrung im Kundenservice, idealerweise im veterinärmedizinischen Bereich.
• Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten.

Responsibilities

• Freundliche und professionelle Anrufe an Tierarztkunden tätigen.
• Termine verwalten und bestätigen, um einen reibungslosen Ablauf sicherzustellen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Empathie

Multitasking

Computerkenntnisse

Education

Erfahrung im Kundenservice

Tools

Veterinärsoftware

Job description

Who we are

Are you passionate about providing outstanding patient care and exceptional client service? If so, we would love to hear from you! Town and Country Animal Hospital is looking for a client care representative to add to our team of compassionate professionals who aim to provide high-quality veterinary care.

Specific Duties:

• Make friendly and professional outbound calls to veterinary clients, using top-notch communication skills to connect and assist.

• Lend a helping hand with gentle animal restraint when needed—because teamwork (and tails) come first.

• Keep our schedule running smoothly by following and updating the appointment system with precision.

• Jump in to answer incoming calls with a smile (yes, even over the phone!) during business hours.

• Handle inquiries from potential clients with enthusiasm and professionalism—first impressions matter and can lead to lifelong clients!

• Respond to appointment requests submitted through our website—making convenience a priority for our clients.

• Confirm forward-booked appointments with a quick call—making sure nothing gets missed.

• Keep tails wagging by booking re-checks, annual exams, surgeries, and more—keeping our patients on track for great health.

• Be a champion of exceptional client and patient care—bringing a positive vibe to every interaction

• Share in our love for animals—because caring for them is at the heart of everything we do.

• Jump in where needed—flexibility and a team-player attitude are key!

Qualifications:

• Previous customer service experience, preferably in a veterinary or healthcare setting.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Empathy and compassion for both clients and their animal companions.

• Proficiency in computer systems and familiarity with veterinary software is a plus.

• Ability to handle challenging situations with professionalism and composure.

Financial Benefits:

• A flexible approach to compensation that will reflect your skillset and future performance

• Tuition Support Program

• Referral bonus program

Wellness Benefits:

• Extended Health Care (including vision) and dental coverage

• Supplemental insurance, including disability and life insurance

• Sick Time / Paid Time Off

• Free/discounted lab work for all employee pets

• Pet discounts on services and products

• Pet food discount program

Workplace Benefits:

• Quarterly Team Rewards Bonus Program

• Professional development opportunities

• Continuing education allowance

• Uniform allowance

• A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration!

Lifestyle Benefits

• Ten paid holidays

• Employee Assistance Program

Diversity, equity, and inclusion are core values ofTown and Country Animal Hospitaland Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.