Veterinary Reception, Client Care, Ottawa Veterinary Hospital

VCA Animal Hospitals; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading veterinary service provider in Ottawa is looking for a Veterinary Reception, Client Care to enhance client and pet experiences. Responsibilities include managing appointments, invoicing, and providing excellent customer service. Candidates should possess strong communication skills and be flexible to work various shifts. Join us to make a difference in the lives of pets and their families, with competitive wages and benefits offered.

Benefits

RRSP Employer 5% Match Program

Medical Library access

Competitive wages and benefits

Annual uniform allowance

Generous personal pet care discounts

Career development opportunities

Qualifications

• Previous customer service or front desk experience in hospitality is an asset.
• Must be flexible and available to work shift work (7 am to 1 am).
• Previous veterinary experience preferred.

Responsibilities

• Create a warm and welcoming environment for clients and pets.
• Answer phone and manage appointments effectively.
• Process invoicing, estimates, and payment transactions.
• Maintain cleanliness of reception and common areas.

Skills

Customer service

Multiline phone management

Invoicing and billing

Flexibility with schedule

Education

Veterinary Assistant program

Job description

Veterinary Reception, Client Care

Location: Ottawa, ON

Ottawa Veterinary Hospital is growing! We are currently welcoming a Veterinary Reception, Client Care to join our team!

This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities required for this role are:

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multiline phone system and track and schedule appointments effectively

• Placing outbound calls to pet parents for follow-up

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality is an asset!

• Must be flexible and available to work shift work (early as 7 am and late as 1 am), weekdays, weekends and holidays.

• Previous veterinary experience or graduation from an accredited Veterinary Assistant program is preferred

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• A caring culture of Wellness and Appreciation!

• Medical Library ; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

Join Us!

For more information regarding this opportunity, please email [e-mail] or select Apply Now!

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

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