Veterinary Reception, Client Care, 404 Veterinary Emergency and Referral Hospital

VCA Inc.; Canada; On-site; CAD 30,000 - 60,000; Part time

Job summary

A veterinary care provider in Newmarket, Ontario is seeking a part-time Client Care representative to create a welcoming environment for clients and their pets. This role involves handling phone calls, managing client communications, and assisting with veterinary office procedures. Previous customer service experience is preferred. The company offers a supportive culture and various employee benefits, including competitive wages and an annual uniform allowance.

Benefits

Competitive wages and benefits

Annual uniform allowance

Exceptional career development opportunities

Employee Assistance Program

Referral Bonus Rewards

Personal pet care discounts

Shopping discounts and wellness apps

Qualifications

• Previous customer service or front desk experience in hospitality is an asset
• Willingness to learn more about veterinary services and office procedures

Responsibilities

• Create a warm and welcoming environment for patients and pet parents
• Answer and book appointments via a multiline phone system
• Manage email correspondence and client communications
• Admit and discharge pet patients
• Process payments and create billing estimates
• Maintain cleanliness of reception and common areas

Skills

Excellent customer service skills

Ability to handle a multiline phone system

Organizational skills

Proficiency with email correspondence

Job description

Veterinary Reception, Client Care, 404 Veterinary Emergency and Referral Hospital page is loaded

Veterinary Reception, Client Care, 404 Veterinary Emergency and Referral Hospital

Apply locations Newmarket, Ontario time type Part time posted on Posted Yesterday job requisition id R-212514

Veterinary Reception, Client Care

Location: Newmarket, ON

Employment Type: Part Time, Relief Casual

404 Veterinary Emergency + Referral Hospital is currently welcoming a part-time, relief casual Client Care representative to join our team. This is an exceptional opportunity for an organized, motivated, and caring individual to join us in a very important support role for the entire hospital. In this role, you will make our clients and their cherished pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality is an asset!

• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers:

• A caring culture of Wellness and Appreciation!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Employee Assistance Program

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

About Us

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.