Veterinary Client Service Representative, Mississauga-Oakville Veterinary Emergency Hospital

VCA Inc.; Oakville; On-site; CAD 40,000 - 50,000; Full time

Job summary

A veterinary emergency hospital is seeking a full-time Veterinary Client Service Representative in Oakville, Ontario. This role focuses on creating a welcoming environment for both clients and pets. Responsibilities include managing appointments, invoicing, and providing excellent customer service. Perks include competitive wages, wellness days, and opportunities for career development.

Benefits

Competitive wages and benefits

Employer match (5%) group RRSP plan

Wellness days, sick days, and vacation time

Exceptional career development

Generous personal pet care discounts

Qualifications

• Ability to answer a multi-line phone system and track and book appointments effectively.
• Willingness to learn more regarding veterinary services and assisting the veterinary staff.

Responsibilities

• Create a warm and welcoming environment for clients and their pets.
• Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation.
• Scheduling appointments and managing email correspondence.

Skills

Excellent customer service skills

Strong organizational skills

Job description

Veterinary Client Service Representative, Mississauga-Oakville Veterinary Emergency Hospital page is loaded

Veterinary Client Service Representative, Mississauga-Oakville Veterinary Emergency Hospital

Apply locations Oakville, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R-210675

Veterinary Client Service Representative

Location: Oakville, Ontario

Employment Type: Full Time

Hospital Hours: 24/7

Mississauga Oakville Veterinary Emergency Hospital is currently welcoming a full-time customer service focused Client Care Representativeto join our team. This great opportunity includes a range of responsibilities that directly attribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities for this role are:

• Create a warm and welcoming environment for our patient and pet parents

• Ability to answer a multi-line phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• Strong organizational skills

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

What VCA Canada Offers

• A caring culture ofWellness and Appreciation!

• Competitive wages and benefits!

• Employer match (5%) group RRSP plan– Planning for your future just got easier with VCA Canada!

• Wellness days, sick days, and vacation time

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (telemedicine) offering quick access to quality care

• Opportunities to give back in your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

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