Veterinary Assistant / Receptionist

Prescott Animal Hospital - Ontario.; Eastern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading animal hospital in Eastern Ontario seeks a dedicated individual to join their team. The role involves providing high-quality care and customer service in a dynamic environment. Candidates must have veterinary experience and a commitment to teamwork and education. Responsibilities include managing appointments, client interactions, and maintaining records. This position offers a supportive atmosphere with opportunities for continued education and professional growth.

Benefits

Continuing Education

Uniform allowance

Health benefits

Qualifications

• Veterinary experience required.
• Previous customer service experience preferred.

Responsibilities

• Open and close the practice, ensuring a clean environment.
• Greet clients and educate on preventive care.
• Schedule appointments and manage client records.

Skills

Customer Service

Communication

Multitasking

Education

Veterinary experience

Tools

Computers

Job description

We, at the Prescott Animal Hospital, like to challenge the status quo by striving for excellence in our delivery of "Care and Comfort for Pets and People". We offer a fun, fast-paced, and dynamic work environment. We expect all our patients to be provided with high-quality care and compassion.

Candidates must be willing to rotate equally through evening, Saturday, and on-call schedules. The successful individual must bring a positive atmosphere to the workplace, work as a team player to help bring out the best in other team members, and commit to continued education. Our practice offers CE, uniform allowance, and health benefits. Salary is based on experience.

Qualifications

• Veterinary experience required
• Previous customer service experience in a similar setting is preferred.

Essential Functions:

Clerical:

• Open and close the practice as directed, ensuring a clean and organized environment.
• Prepare for appointments by retrieving client records and necessary forms.
• Notify doctors of patient arrivals and relay all relevant information.
• Discharge patients by entering charges, reviewing instructions, and setting reminders.
• Accept and process payments accurately.
• Schedule appointments based on client and animal data.
• Dispense medications and provide instructions to owners.
• Oversee over-the-counter sales with technical product knowledge.
• Update client and patient records as needed.
• Perform end-of-day procedures, including balancing the cash drawer and securing the premises.
• Maintain and update medical and certification records.
• Generate and send reminders to clients and make recall calls.
• Handle faxing, mailing, and copying tasks.
• Restock retail and display areas as required.
• Organize work areas and prioritize tasks efficiently.

Customer Service:

• Greet clients and patients warmly, ensuring their comfort.
• Educate clients on preventive care, wellness, and vaccination needs.
• Answer calls professionally, screening and directing as appropriate.
• Present medications and informational materials to clients.

Basic Skills:

• Understanding of hospital procedures and medical record management.
• Knowledge of veterinary terminology and record-keeping.
• Consistent attendance and punctuality.
• Ability to multitask effectively.

Communication Skills:

• Excellent verbal and written communication abilities.
• Proficiency in telephone, email, and face-to-face interactions.

Technical Skills:

Proficient with computers and relevant software applications.