Veterinary Assistant, Client Care, Askey Animal Hospital

VCA Canada; Burlington; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading veterinary hospital as a Client Care Coordinator / Veterinary Assistant in Burlington. This full-time role involves ensuring clients and pets feel welcomed and cared for, while assisting veterinary staff and managing client communications. VCA Canada offers a supportive culture, competitive wages, and opportunities for career growth.

Benefits

RRSP Employer 5% Match Program

Competitive wages and benefits

Veterinary Technician scholarship opportunities

Referral bonus rewards

Shopping discounts

Wellness apps

Qualifications

• Minimum of 3 years' experience in the veterinary industry.
• Experience in customer service and client care.

Responsibilities

• Assist veterinary staff with various tasks and treatments.
• Create a welcoming environment for clients and pets.
• Handle invoicing, billing, and appointment scheduling.

Skills

Customer Service

Compassion

Organizational Skills

Education

Veterinary Assistant Certificate

Job description

Askey Animal Hospital welcomes an experienced, dependable, and caring Client Care Coordinator / Veterinary Assistant to join our team. This full-time opportunity requires a minimum of 3 years' experience in the veterinary industry and includes responsibilities that contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!

Key responsibilities and attributes for the Technician Assistant / Vet Assistant role include:

1. Assist veterinary staff with various tasks and treatments
2. Create a warm and welcoming environment for patients and pet parents
3. Foster a positive, low-stress atmosphere for clients and patients
4. Perform general housekeeping duties; maintain cleanliness of reception, pet holding, and common areas
5. Demonstrate compassion and a nurturing attitude
6. Remain calm in stressful situations and adapt to changing circumstances
7. Work efficiently and independently to complete assignments
8. Take initiative to complete tasks throughout the day
9. Possession of a Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional responsibilities include:

1. Over 3 years of customer service and client care experience
2. Ability to answer multiline phone systems and effectively manage appointment scheduling
3. Make outbound calls to pet owners for follow-up and future bookings
4. Respond to and manage email correspondence with clients, referring veterinarians, and internal staff
5. Admit and discharge pet patients
6. Handle invoicing, billing, creating estimates, obtaining owner confirmation, and processing payments
7. Schedule appointments
8. Provide excellent customer service, creating a welcoming environment and putting people at ease
9. Maintain strong organizational skills
10. Willing to learn more about veterinary services, updated medical office procedures, and assist veterinary staff as needed
11. Previous customer service or front desk experience in hospitality or retail is an asset

If you love animals but have no prior experience working with them, that's okay! At VCA Canada, we value diverse strengths and interests, fostering a culture of innovation and excellence. We consider our team as family.

What VCA Canada Offers:

• Opportunity to make a meaningful difference in the lives of pets and their families
• Extensive network of hospitals across Canada offering diverse experiences and a caring culture
• RRSP Employer 5% Match Program to help save for your future
• A culture of wellness and appreciation
• Competitive wages and benefits
• Opportunities to apply for a Veterinary Technician / Technologist scholarship (annual process)
• Room for career growth
• Referral bonus rewards
• Community involvement through VCA initiatives
• Additional perks like shopping discounts and wellness apps

Create a job alert for this search

Veterinary Assistant • Burlington, Ontario, Canada