Venue Technology Operations Manager

PMY Group

Toronto

On-site

CAD 70,000 - 90,000

Part time

14 days+

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Job summary

A leading technology solutions provider is seeking a Venue Technology Operations Manager in Toronto, Ontario, Canada. This role involves overseeing IT, audiovisual, and telecommunications systems for major events, ensuring high availability and reliability. The ideal candidate will have 5+ years of experience in a relevant field, exceptional communication skills, and proficiency in networking and telecommunications for event environments. This is a fixed-term contract starting May 1, 2026, and ending June 30, 2026.

Qualifications

5+ years of experience in IT, AV, or telecommunications in live event environments.
Strong understanding of networking technologies.
Excellent communication and stakeholder management skills.

Responsibilities

Provide on-site and remote IT support across venues.
Collaborate with teams to uphold technology standards.
Coordinate with venue technology managers and service providers.

Skills

IT experience

AV knowledge

Telecommunications expertise

Networking understanding

Strong communication skills

Adaptability

Education

Bachelor's degree in a relevant field

Tools

CompTIA Network+

Cisco CCNA

ITIL Foundation

Job description

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PMY Group is seeking an experienced Venue Technology Operations Manager in Toronto, Ontario, Canada to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues, and other public venues. This individual will serve as a trusted on-site representative of PMY, providing hands‑on technical support while ensuring consistent standards, documentation, and performance across client projects and live event operations.

The role blends technical proficiency, project management, and stakeholder coordination. Successful candidates will be equally comfortable troubleshooting on the event floor, coordinating with network engineers, or managing service providers to maintain high availability and reliability across venue technology environments.

This is a fixed‑term contract position with PMY Group, commencing May 1, 2026, and concluding June 30, 2026. Please note that specific assignments may require an earlier start or a later completion date depending on individual venue requirements.

Key Responsibilities

Operational Support

Provide on-site and remote IT, AV, and telecom support across assigned venues and projects.
Support event operations, including system setups, live monitoring, and post‑event resets or troubleshooting.
Act as a first‑response resource for issues affecting event technology, networks, or broadcast infrastructure.
Collaborate with PMY’s engineering, design, and operations teams to uphold technology standards and ensure system reliability.
Document configurations, network diagrams, and operating procedures to maintain consistency across venues.

Telecommunications & Network Oversight

Oversee and validate the delivery of network and telecom services by partners, subcontractors, or venue teams.
Supervise planning, deployment, testing, and operation of telecom and network systems, including:
LAN/WLAN/WAN/MAN networks
Internet, VLAN, VPN, and firewall services
Broadcast Contribution Networks (BCN)
Mobile connectivity (carrier and private 5G)
Radio communications and spectrum management
CATV/IPTV, cabling, and containment systems
Ensure compliance with PMY and client infrastructure standards throughout setup, testing, and operations.
Participate in readiness sessions, rehearsals, and operational workshops as required.

Stakeholder & Project Coordination

Coordinate with venue technology managers, service providers, and operational teams to align daily priorities.
Provide daily and end‑of‑day updates, incident reports, and escalation summaries as required.
Interface with central PMY support or client command centers to manage incidents and maintain service visibility.
Support assessment and implementation of change requests, including technical feasibility and risk evaluation.
Assist in post‑event reporting and lessons‑learned documentation.

Qualifications

5+ years of experience in IT, AV, or telecommunications — ideally in live event, stadium, or mission‑critical environments.
Strong understanding of networking (Layers 1–3), IP addressing, VLANs, and WAN technologies (dark fiber, MPLS, DWDM).
Experience with Wi‑Fi and mobile network systems, including private 5G or DAS environments.
Familiarity with AV and broadcast systems used in large venues.
Understanding of cabling infrastructure (fiber and copper) and testing standards.
Experience with ITSM processes, including incident and change management.
Excellent communication and stakeholder management skills; able to engage both technical and non‑technical audiences.
Demonstrated ability to perform under pressure and adapt in dynamic environments.
Fluent in English; bilingual (English/Spanish) preferred for Mexico‑based positions.
Flexible to work nights, weekends, and event schedules.

Preferred Certifications

CompTIA Network+ or equivalent
Cisco CCNA or equivalent networking certification
ITIL Foundation or other IT service‑management training
PMP preferred
Spectrum management or radio communications certification preferred

About PMY Group

PMY Group partners with the world’s leading sports, entertainment, and public‑sector organizations to plan, design, integrate, and operate technology systems that enhance guest experiences and operational excellence. With projects across more than 1,000 venues globally, PMY offers opportunities to work at the intersection of technology, events, and innovation — delivering impactful solutions that connect people and places through technology.

Seniority Level