Venue Merchandise Specialist - Montreal

PWHL League Office; Montreal; On-site; CAD 60,000 - 80,000; Part time

Job summary

A women's hockey league in Montreal is seeking a detail-oriented Bilingual Venue Inventory Specialist. The role oversees inventory operations for merchandise at events and requires strong organizational skills. Candidates must be fully bilingual in French and English and able to work flexible hours, including nights and weekends. The compensation is $25.00 to $30.00 CAD per hour, part-time with approximately 30 hours per week in-season.

Benefits

Participation in welfare and benefit plans

Flexible part-time hours

Qualifications

• Proven experience in retail operations or venue merchandise management.
• Strong attention to detail and ability to multi-task.
• Availability for nights, weekends, and game/event days.

Responsibilities

• Oversee inventory operations and merchandise lifecycle.
• Train part-time vendor staff on product knowledge and customer service.
• Collaborate with the venue sales team for best practices.

Skills

Bilingual in French & English

Organizational skills

Communication skills

Ability to lift up to 30 lbs

Time management skills

Tools

Inventory Management Systems

Point of Sale (POS) Systems

Job description

Our league was born out of a collective desire to empower ourselves and reimagine women’s hockey. Here, we combine grit with grace and speed with style. We move beyond discrimination in a spirit of togetherness. We elevate every one of our athletes. We commit to taking risks that will drive our growth. And we challenge ourselves to inspire future generations to dream bigger. Because this moment is bigger than all of us.

The Professional Women’s Hockey League (PWHL) is seeking a detail-oriented and proactive Bilingual Venue Inventory Specialist in Montreal to oversee the full lifecycle of inventory operations across our venue, gameday, and community event merchandise initiatives. This is a hands-on role requiring strong organizational skills, leadership, and a commitment to operational excellence. You will work closely with partners, game-day staff, and internal teams to ensure a seamless retail experience for fans and attendees. Responsibilities and tasks will be supervised by the team’s Merchandise Operations Manager, with support and guidance provided by the Montreal team’s Director, Business Operations.

DUTIES & RESPONSIBILITIES

• Receive and count all incoming merchandise shipments in collaboration with the venue sales team
• Organize and secure all inventory in stockrooms and event locations
• Update inventory systems following shipments, sales, and restocking
• Ensure accurate barcoding, pricing, and POS system integration for all products
• Perform monthly cycle counts and reconcile discrepancies
• Maintain detailed financial and inventory reports
• Manage special requests from internal staff members and partnership needs as directed by the PWHL Merchandise Team
• Fulfill inventory requests from the PWHL Merchandise Team
• Replenish products during events in real time and track restocks in the system
• Train part-time vendor staff nightly on product knowledge, customer service, and upselling strategies
• Ensure all merchandise areas are properly stocked, staffed, and displayed
• Act as merchandising liaison to the venue sales team
• Collaborate with the team around all facets of merch management to ensure best game day execution and fan experience
• Report after each game or event regarding improvements and results (what worked, what did not, what to do more or less)
• Manage merchandise pop-ups at external community and youth hockey events
• Identify and secure local event opportunities that align with PWHL brand values
• Maintain visual displays per provided planograms
• Collaborate with third-party partners to ensure appropriate fixtures and presentation
• Ensure signage, video board graphics, and P.A. reads are executed with the marketing team
• Enforce best practices in inventory and stockroom standard operating procedures
• Maintain a clean, organized, and safe workspace
• Track all in-store processes including receiving, returns, pricing, and inventory accuracy

QUALIFICATIONS & REQUIREMENTS

• Proven experience in inventory, retail operations, or venue merchandise management
• Familiarity with Inventory Management and Point of Sale (POS) Systems
• Ability to lift up to 30 lbs. regularly and perform physical stockroom tasks
• Strong organizational and communication skills
• Excellent relationship-building and people skills, with the ability to interact with internal and external clients at all levels within the organization
• A proactive mindset with attention to detail and ability to multi-task
• Availability for nights, weekends, and game / event days
• Must be fully bilingual - French & English
• Strong time-management and documentation skills
• Ability to work on-site

ADDITIONAL SKILLS & ATTRIBUTES

• Flexibility to work evenings, weekends, and travel as required
• On-site presence required

COMPENSATION & EMPLOYMENT DETAILS

• The wage scale for this role is $25.00 to $30.00 CAD per hour.
• Employment Type : Part-Time (expected approximately 30 hours per week in-season & 20 hours per week off-season – Hours are not guaranteed)
• Position includes participation in all welfare, perquisites, fringe benefit, insurance, retirement and other benefit plans, practices, policies and programs, made available by the league as may be in effect from time to time.
• Background check to be conducted once a successful candidate is hired.

The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.