Venue Information Technology Manager | Full-Time | TD Coliseum

UNAVAILABLE; Hamilton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the live event industry seeks a Venue Information Technology Manager to oversee IT systems for the TD Coliseum & Concert Hall. This role requires strong leadership, IT expertise, and availability during nonstandard hours to enhance the fan experience and support operations.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Pension matching

Paid Time Off

Qualifications

• 3-5 years of experience in IT or Desktop Support, preferably in the events or entertainment industry.
• Understanding of Client-Server infrastructure and onsite support.
• Availability to work nights, weekends, and holidays as needed.

Responsibilities

• Manage the team responsible for installing and maintaining onsite hardware and software.
• Support event operations related to Point of Sale, Network, Wi-Fi, and stadium communications.
• Implement preventative maintenance programs for equipment.

Skills

Microsoft 365 administration

MacOS

Windows OS

Client-Server infrastructure

Networking protocols

Communication skills

Troubleshooting for mobile devices

Tools

Printers

VoIP systems

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the general supervision of the Director of Operations, the Venue Information Technology Manager is responsible for installing and maintaining hardware, software, and peripherals for the TD Coliseum & Concert Hall technology functions on a day-to-day basis, as well as providing support for event-specific IT needs. Additionally, they will collaborate with venue leadership to establish technology strategies that enhance the fan experience. This position requires availability during nonstandard hours, including weekends and holidays.

This role offers an annual salary of $80,000-$100,000 CAD.

Benefits for full-time roles include: Health, Dental, and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 26, 2025.

Responsibilities

• Manage the team responsible for installing and maintaining onsite hardware and software, including workstations, mobile devices, multimedia displays, and video conference systems.
• Manage systems and technologies supporting venue operations (Device Management, Identity, Access Control, etc.).
• Provide technical leadership and support for onsite staff and contractors.
• Support event operations related to Point of Sale, Network, Wi-Fi, Events, Operations, Box Office, and stadium communications.
• Develop long-term plans, budgets, and capital improvements for technology systems.
• Diagnose and repair hardware issues, coordinating with service vendors when necessary.
• Maintain equipment inventory and storage for technical assets.
• Report system failures promptly to Venue Leadership.
• Document procedures and label equipment appropriately.
• Implement preventative maintenance programs for equipment.
• Schedule upgrades and maintenance in coordination with venue events and operations.
• Support infrastructure cabling and wireless networks (Fiber/Copper/AV/Broadcast/Wireless).
• Manage printer infrastructure, lease agreements, and venue print/copy operations.
• Provide excellent customer service to internal and external clients.
• Enhance and maintain the technical infrastructure over time.
• Support the professional development of direct reports, including performance reviews.
• Perform additional duties as assigned.

Qualifications

• 3-5 years of experience in IT or Desktop Support, preferably in the events or entertainment industry.
• Experience with Microsoft 365 administration and Office suite.
• Proficiency with MacOS and Windows OS, hardware, and peripherals.
• Knowledge of Client-Server infrastructure and onsite support.
• Experience with cloud-based business and venue systems.
• Experience with multifunction imaging devices, copiers, and printers.
• Basic troubleshooting skills for iOS and Android mobile devices.
• Understanding of networking protocols; CCNA or equivalent is a plus.
• Support experience with network equipment such as switches, routers, and firewalls.
• Knowledge of telephone and VoIP systems.
• Strong communication skills to interact professionally with diverse stakeholders.
• Ability to organize, prioritize, and meet deadlines under pressure.
• Attention to detail and excellent documentation skills.
• Understanding of industry terminology, event services, and technical requirements.
• Ability to work independently with judgment and initiative.
• Ability to work effectively with diverse backgrounds.
• Physical ability to lift and carry up to 50 pounds.
• Availability to work nights, weekends, and holidays as needed.
• Commitment to integrity, professionalism, ethics, and confidentiality.
• Ability to read and interpret building drawings, event plans, and operational diagrams.

Strengthened by our Differences. United to Make a Difference

At OVG, we value diversity and inclusivity, believing they drive innovation and excellence. We are committed to creating environments that reflect and celebrate the communities we serve.