Vendor Operations & Call Center Process Manager

The Home Depot; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Semi-annual bonuses tied to business performance

Deferred Profit-Sharing Program

Comprehensive paid benefits

Discount on stock purchases

Job summary

A leading home improvement retailer in Toronto is seeking a skilled professional to manage vendor partnerships and oversee call centre operations. This role involves driving process improvement initiatives, supporting cross-functional projects, and collaborating with internal stakeholders. Candidates should have 4-6 years of related experience, a high school diploma, and excellent planning and communication skills. Bilingual candidates are preferred. The position offers a flexible hybrid work environment.

Qualifications

• 4-6 years of related experience required.
• 1 year of leadership experience is mandatory.
• Bilingual (English/French) is an asset.

Responsibilities

• Manage 3rd party vendor partnerships related to call centre operations.
• Oversee and ensure KPIs are met for call centre operations.
• Develop process improvement roadmap for the contact centre.

Skills

Planning and communication skills

Proficient with Microsoft Office Suite

Stakeholder relationship building

Self-directed

Education

High school Diploma or Equivalent

Job description

A leading home improvement retailer in Toronto is seeking a skilled professional to manage vendor partnerships and oversee call centre operations. This role involves driving process improvement initiatives, supporting cross-functional projects, and collaborating with internal stakeholders. Candidates should have 4-6 years of related experience, a high school diploma, and excellent planning and communication skills. Bilingual candidates are preferred. The position offers a flexible hybrid work environment.