Vendor Manager II (IT Sourcing)

TD; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD is seeking a Senior Vendor Manager to lead ITS third-party governance for critical enterprise technology vendors across Canada. You will drive strategic vendor partnerships, manage contracts, and optimize vendor spend with cross-functional teams.

You will interact with senior leaders, manage end-to-end lifecycle activities, and influence strategic decisions while ensuring alignment with TD's risk and governance standards. This role leverages Ariba and Coupa in daily operations.

Qualifications

• Experience communicating with executive audiences (VP level and above) is required.
• Proficient in MS Office applications and procurement tools (Ariba, Coupa).
• Vendor management experience with network/telecom vendors is a plus.
• Strong negotiation and influencing skills with cost-reduction experience in IT.

Responsibilities

• Drive vendor governance for major vendors and ensure alignment with business objectives.
• Lead contract negotiations and renewals, managing end-to-end lifecycle.
• Develop and present vendor performance dashboards to senior leadership.
• Collaborate across sourcing, risk, and business partners to optimize ITS vendor spend.

Skills

Executive communication

Microsoft Office

Negotiation

Vendor management

Relationship building

Strategic thinking

Education

College/University degree (engineering or finance)

Tools

Ariba

Coupa

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Procurement & Sourcing

Pay Details

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Our Technology strategy is transforming the face of our technology teams, our ITSS shared services capabilities, and the experience of our customers and colleagues. As we accelerate our journey to the Cloud, build Enterprise level Platforms, and transition to the Next Evolution of Work (NEW), we will require a significantly strengthened focus on third party solutions that fit with our target state. Our ability to enable a more strategic approach to engaging third parties, in lockstep with our business strategy, and in collaboration with our SSG and TPRM colleagues, will serve as a critical enabler to unlocking business value.

ITSS Vendor Management organization is mandated to:

• Deliver a portfolio aligned vendor management support model for our CIO’s and business leaders
• Introduce a dedicated focus on managing relationships, and optimizing value with our strategic Enterprise Technology vendors, who have relationships across multiple CIO’s and ITSS business leaders
• Support enablement of our NEW operating model, through integrated business/technology coverage of common vendors
• Enable strengthened focus on operational oversight, third party governance, and value delivered for our broader list of ‘business critical’ vendors
• Drive accelerated focus on vendor management process transformation and capability build, including pursuit of transformational 3rd party strategies to drive vendor consolidation, and a shift to next generation managed services models

We leverage industry standards, TD Best Practices, Risk and Compliancy Frameworks as well as Expense Policies to apply appropriate Governance to our portfolio of vendors. Our accountabilities include Spend Governance, Supplier Risk Management, Vendor Strategy and Traditional Vendor Management. Our team is comprised of seasoned; vendor management experts aligned to CIOs.

About this role

Under the leadership of AVP for Strategic Technology Vendors and Enterprise Technology, Strategic ITS Vendor Portfolio team will bring a ‘One-TD’ approach to our strategic Enterprise Technology and high risk vendors who have relationships across multiple CIO’s and business leader portfolios.

Reporting to the Vendor Manager III for Strategic ITS Third-Party Management Portfolio, the successful candidate will drive best in class vendor management and governance through all stages of the third-party management lifecycle, in alignment with relevant TD frameworks/methodologies and in support of business and enterprise objectives, with a focus on:

• Support strategic ITS vendor portfolio and governance models for major Telco vendors and future managed service engagements as applicable
• Working closely with the Managed Service VM to support the existing Telco relationships with Canada’s top Telecom service provider
• Maintain book of records and act proactively to initiate contract negotiations to avoid any last-minute surprises
• Manage BAU day-to-day activities and governance processes (e.g., approval process for contract, monthly/quarterly/semi-annual governance meetings) as per the Vendor Management Policy and Handbook
• Drive vendor negotiation for the business owner in collaboration with Strategic Sourcing and various other internal partners
• Act as trusted advisor for business & finance stakeholders related to portfolio
• Provide VM support for business partners to develop business cases and deliver contract renewal execution / special projects to optimize ITS vendor spend
• Support ongoing financial management via Ariba/Shopwise for the assigned contracts including end-to-end process to support vendor invoice validation and payment
• Liaise with internal business partners and stakeholders to align vendor performance to TD’s business objectives and priorities
• Manage vendor performance scorecard, dashboard reporting and governance meeting presentation material targeted for the senior executive audience
• Problem & issue management; escalation within vendor governance models
• Drive continuous improvement independently with minimal supervision
• Liaise with audit/compliance partners to maintain or reduce ITS’s risk posture through Supplier Risk Management practices
• Lead partnership with sourcing, line of business and different risk group to complete

Education/Accreditations

College / University with emphasis on engineering or finance disciplines, and/or equivalent work experiences.

Job Requirements

What can you bring to TD?

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Experience in communicating and reporting with executive audience (e.g., VP-level & above executives) – MUST HAVE
• Experience working with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, MS Teams), Ariba, Coupa - MUST HAVE;
• Prior vendor management experience with Network and Telecom vendors - Nice to have
• Prior cost reduction experience in an IT environment with strong negotiation and influence skills
• Passionate for technology, understands market / industry trends and issues for IT infrastructure
• Ability to develop commercially beneficial relationships with vendors
• Proven ability to collaborate across a large organization to effectively realize outcomes
• History of making an impact to execute on strategies and delivering superior results in both the short and long term
• Strong influence and persuasion skills – gets people to change position or course of action through conversations and debate
• Highly flexible and able to quickly adapt to changing priorities
• Ability to multi-task and manage multiple team and client demands concurrently.
• Excellent customer service orientation and a professional approach
• Inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business.
• Learn voraciously, stretch your thinking, share your knowledge, and educate others.
• Communicate and collaborate with both technical and non-technical professionals.
• Cultivate winning relationships by building trust with business and technology partners.
• Share our commitment to productivity, effectiveness, and operational efficiency.
• Embrace change and witness amazing things happen – from the inside

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

• base salary
• variable compensation
• health and well-being benefits
• savings and retirement programs
• paid time off