Vendor Management Lead, Strategy & Operations

Interac Corp.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Vendor Management Lead to oversee frameworks and policies that enhance operational effectiveness. This role involves strategic process improvements and tool implementation, ensuring compliance with regulatory needs. Ideal candidates will have a strong background in vendor management, project management, and excellent communication skills. Join a forward-thinking company that values continuous learning and offers a supportive work environment, where your contributions will shape the future of Canada's digital economy.

Qualifications

• 5+ years of vendor management experience.
• Strong operational and collaborative skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversee the Enterprise Vendor Management Framework and policies.
• Manage the Third-Party Risk Management (TPRM) program.
• Enhance operational effectiveness through process improvements.

Skills

Vendor Management

Project Management

Change Management

Process Development

Financial Planning

Communication Skills

Interpersonal Skills

Organizational Skills

Education

Undergraduate Degree

Tools

Salesforce.com

Microsoft Office Suite

Job description

Vendor Management Lead, Strategy & Operations

Join to apply for the Vendor Management Lead, Strategy & Operations role at Interac Corp.

Vendor Management Lead, Strategy & Operations

Join to apply for the Vendor Management Lead, Strategy & Operations role at Interac Corp.

Vendor Management, Lead – Strategy and Operations

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. We are leading in real-time money movement, innovative commerce solutions like open payments for transit, and advancements in verification and open banking, shaping the future of Canada's digital economy.

We seek creative thinkers, problem solvers, and high-performance developers. If you're interested, we want to hear from you.

The Vendor Management Lead – Strategy & Operations oversees vendor management frameworks, policies, and processes, including the Enterprise Vendor Management Framework (EVMF), Third Party Risk Management (TPRM), and internal audits related to Interac’s status as a Prominent Payment System by the Bank of Canada. Reporting to the Head of Vendor & Business Continuity Management, this role involves strategic process improvements and tool implementation (AuditBoard and Salesforce.com).

You’ll be responsible for:

• Overseeing the Enterprise Vendor Management Framework and policies.
• Managing updates to frameworks and policies annually.
• Optimizing operational effectiveness through process improvements and technology.
• Creating procedures to support daily operations.
• Managing the Third-Party Risk Management (TPRM) program and related policies.
• Enhancing the TPRM program to meet evolving audit and regulatory needs.
• Leading operational planning, including business strategy and technology initiatives.
• Collaborating on planning materials with leadership.
• Partnering with Legal, IT Security, Privacy, and Risk Management to develop and improve technology strategies.
• Managing project planning and execution, stakeholder engagement, and resource allocation.
• Representing VMO in audits, providing evidence and responses for reviews.
• Driving operational excellence through research and leadership education.
• Developing data and metrics for reporting and decision-making.
• Facilitating training for the VMO team and stakeholders.
• Developing knowledge management practices and organizational training.

You bring:

• An undergraduate degree and at least 5 years of vendor management experience.
• Eligibility to work in Canada for Interac.
• Knowledge of vendor management operations, financial planning, legal, technology, and information governance.
• Experience in business, project, change management, and process development.
• Understanding of vendor governance, third-party risk, and process improvement strategies.
• A self-starter attitude focused on continuous improvement.
• Results-oriented with strong operational and collaborative skills.
• Excellent communication, presentation, and training abilities.
• Strong interpersonal skills to build trust across functions.
• Ability to prioritize and manage multiple evolving priorities.
• Organizational and time management skills.
• Proficiency in Microsoft Office Suite.
• Discretion and maturity in handling sensitive information.

Interac conducts background checks including criminal record, safety verification, ID cross-check, employment and education verification, and possibly credit and social media checks.

How We Work

We foster a culture of excellence, connection, and continuous learning through our core values, competitive benefits, and investment in employee development.

Beware of fraudulent employment offers using Interac’s name; Interac will never ask for money for employment. Exercise caution and verify all communications.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing

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