Vehicle Appraisal Specialist (Go Richmond Subaru)

Go Auto; Richmond; On-site; CAD 45,000 - 60,000; Full time

Job summary

Go Auto is seeking a Vehicle Appraisal Specialist dedicated to delivering exceptional customer experiences. In this role, you will conduct vehicle appraisals, support the sales process, and build long-lasting customer relationships while enjoying industry-leading benefits and growth opportunities within a supportive team environment.

Benefits

Industry Leading Pay Plans

Employee Investment Program

Three Weeks of Vacation

Health & Dental Benefits

Ongoing Training & Development

Supportive Team Environment

Growth Opportunities

Qualifications

• Experience in customer service (automotive or appraisal background is a bonus).
• Strong communication and interpersonal skills.
• Knowledge of vehicle appraisal tools is an asset.

Responsibilities

• Conduct accurate vehicle appraisals for trade-ins and purchases.
• Explain the valuation process to customers.
• Support vehicle acquisition and pricing decisions.

Skills

Customer Service

Communication

Analytical Mindset

Attention to Detail

Tools

Canadian Black Book

CARFAX

vAuto

Job description

Job Description

We’re looking for a Vehicle Appraisal Specialist who thrives on delivering amazing customer experiences. If you have a passion for cars, an eye for detail, and excellent customer service skills, we want to hear from you!

What You’ll Be Doing:

• Greet customers with a friendly, professional attitude that reflects Go Richmond Subaru’s commitment to outstanding service
• Conduct accurate vehicle appraisals for trade-ins, purchases, and internal inventory using market data and digital tools
• Clearly explain the valuation process and findings to customers, ensuring a transparent and comfortable experience
• Work closely with the sales and inventory teams to support vehicle acquisition and pricing decisions
• Keep up with current automotive market trends and valuation tools
• Ensure accurate documentation and timely data entry into dealership systems
• Build rapport and trust with customers to create long-lasting relationships and repeat business

What You Bring to the Team:

• Experience in customer service (automotive or appraisal background is a bonus)
• Strong communication and interpersonal skills
• Analytical mindset with attention to detail
• Knowledge of vehicle appraisal tools (e.g., Canadian Black Book, CARFAX, vAuto, etc.) is an asset
• Valid driver’s license and a clean driving record
• A team player mindset and a willingness to learn and grow

What's In It For You:

• Industry Leading Pay Plans – Competitive base salary with bonus potential
• Employee Investment Program – Love receiving big returns? We love giving them! We offer an employee investment program that guarantees a 10% return every year (max of 16%) based on Go Auto profits
• Vacation – Work hard, play hard. Enjoy three weeks of vacation time your first year! After five years, you receive four weeks and after ten years, you receive FIVE weeks of vacation time!
• Health & Dental – Comprehensive health and dental benefits
• Training & Development –Ongoing training and career development
• Supportive Team - A fun, high-energy, and supportive team environment
• Growth Opportunitieswithin Go Auto – one of Canada’s largest automotive groups

Apply today and help customers get the most value for their vehicle – while building your career at Go Auto!