VECTRA Technical Specialist — QA, Analysis & Support

Baker Hughes; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Disability programs

Financial benefits

Job summary

Baker Hughes in Calgary, AB, seeks a Technical Specialist to drive excellence in the VECTRA product line. You will own analysis processes, deliver robust technical support, and help ensure high-quality reports through QC and continuous improvement.

You will train staff, maintain documentation, manage non-conformances, and collaborate with Analysis and Software teams to deliver updated software releases. The role requires a degree in Engineering or Science and at least five years' experience with

Qualifications

• Degree in Engineering, Science, or equivalent technical discipline.
• Minimum of 5 years of experience analyzing VECTRA inspection data.
• Level 2 Analyst certification with QA experience in VECTRA Technology.
• Analytical, process-oriented with ability to drive issues to timely resolutions.
• Excellent interpersonal, communication, and facilitation skills.
• Experience in root cause analysis, corrective action processes, and quality management systems.
• Experience presenting complex technical concepts to customers clearly.

Responsibilities

• Defining and owning the analysis processes and software applications for VECTRA product lines.
• Providing technical support for the VECTRA platform to ensure report delivery and quality.
• Delivering technical training on new and updated VECTRA processes, methodologies, and software tools.
• Maintaining and updating VECTRA-related documentation and Quality Metric Systems to ensure ISO guideline compliance.
• Leading and monitoring the introduction of new technologies across analysis processes and software platforms.
• Monitoring quality trends, managing non-conformance findings, and driving closure of audit actions.
• Driving root cause investigations, corrective actions, and continuous improvement within the analysis function.
• Serving as the technical reference point and troubleshooting lead for the VECTRA product line.
• Acting as the primary point of contact for triaging and prioritizing cases raised through the Analysis Software Support Workflow.
• Collaborating with Analysis and Software teams to schedule support activities and monitor costs against budgets.
• Driving software quality, testing, and release activities to ensure production analysis uses latest approved versions.
• Voice of the Customer by supporting software development projects to optimize and standardize analysis across MFL technologies.

Skills

VECTRA analysis

Root cause analysis

Quality assurance

Data analysis

Software troubleshooting

Training delivery

Cross-functional collaboration

Process optimization

Problem solving

Education

Engineering degree

Science degree

Tools

VECTRA software

Quality Metric Systems

Job description

Baker Hughes in Calgary, AB, seeks a Technical Specialist to drive excellence in the VECTRA product line. You will own analysis processes, deliver robust technical support, and help ensure high-quality reports through QC and continuous improvement.

You will train staff, maintain documentation, manage non-conformances, and collaborate with Analysis and Software teams to deliver updated software releases. The role requires a degree in Engineering or Science and at least five years' experience with