vCIO (Virtual Chief Information Officer)

Intega IT; Ottawa; On-site; CAD 100,000 - 140,000; Full time

Job summary

Intega IT, a leading IT Managed Service Provider, seeks a vCIO to drive IT leadership and client management. The role demands strategic vision, technical expertise, and a proven track record in vendor and project management. The vCIO will develop relationships, create tech roadmaps, and lead client initiatives, making a significant impact in a dynamic environment.

Qualifications

• Proven ability to align technology initiatives with business goals.
• Strong background in building trusted advisor relationships.
• In-depth knowledge of infrastructure, cybersecurity, and cloud technologies.

Responsibilities

• Maintain client relationships and act as the external face of Intega.
• Develop client strategies and technology roadmaps.
• Manage escalations and communication during major incidents.

Skills

Strategic IT Leadership

Client Relationship Management

Technical Expertise

Budgeting and Forecasting

Vendor and Project Management

Regulatory Compliance & Risk Management

Leadership & Mentorship

Tools

Microsoft 365

Azure

AWS

Job description

THIS POSITION IS VIRTUAL TO OUR CLIENTS

NOT A VIRTUAL POSITION. IF YOU DO NOT RESIDE IN OTTAWA, ONTARIO, CANADA, PLEASE DO NOT APPLY.

Intega IT is a boutique IT Managed Service Provider, proud of the service and delivery we have consistently provided to our partners in the Ottawa community since 2001.

We are seeking a new vCIO. As vCIO, your experience should include:

• Strategic IT Leadership: Proven ability to align technology initiatives with business goals, driving digital transformation, cost optimization, and operational efficiency.
• Client Relationship Management: Strong background in building trusted advisor relationships, identifying business needs, and delivering tailored IT strategies that foster growth and innovation.
• Technical Expertise: In-depth knowledge of infrastructure, cybersecurity, cloud technologies (Microsoft 365, Azure, AWS), and enterprise architecture, with the ability to evaluate, plan, and oversee implementation.
• Budgeting and Forecasting: Experience in creating and managing IT budgets, forecasting technology spend, and ensuring ROI on IT investments.
• Vendor and Project Management: Skilled in managing third-party vendors, negotiating contracts, and leading projects to successful completion on time and within budget.
• Regulatory Compliance & Risk Management: Understanding of compliance requirements (e.g., GDPR, HIPAA, SOC 2) and best practices for risk mitigation.
• Leadership & Mentorship: Experience guiding IT teams, mentoring junior staff, and fostering a culture of accountability, continuous improvement, and innovation.

The Day-to-Day…

• You will be the external face of Intega, maintaining client relationships.
• Your communication skills, willingness to learn, adapt, and grow will be evident both internally and externally.
• You will develop relationships with clients to understand their needs, issues, and strategies, then translate these into solutions.
• You will strive to improve, leveraging your passion for technology and strategic vision to assist clients.
• You will help clients develop 1-3 year technology roadmaps, including planning, budgeting, and forecasting.
• You will listen to client needs, identify opportunities, scope, quote, and sell projects, collaborating with our Project Manager and Service Delivery Manager for execution.
• You will serve as the primary contact for clients needing assistance, maintaining positive relationships even during challenging situations.
• You will research new technologies, propose solutions, and communicate these to the service desk for support.
• In case of major incidents, you will manage escalations, communicate plans, and keep clients updated until resolution.
• You will work closely with clients to promote adoption, training, and best practices for ongoing value and ROI.
• You will lead the Account Management team to achieve targets.
• Other related duties as required.