vCIO

New Charter Technologies, LLC; Port Coquitlam; On-site; CAD 80,000 - 100,000; Full time

Job summary

New Charter Technologies is seeking a full-time vCIO based in Port Coquitlam, BC. You will serve as the strategic technology partner for a portfolio of clients, embedding with their teams, mapping goals to technology roadmaps, and driving business outcomes.

You’ll conduct regular on-site and client meetings, manage professional services projects, and identify growth opportunities while maintaining strong client relationships and communicating clearly with internal teams.

Qualifications

• Experience in IT services, managed services, or technology consulting.
• MBA or equivalent experience required.
• A natural relationship-builder who earns trust quickly and maintains it long-term.
• Able to translate complex technical concepts into clear, business-focused conversations.
• Organized, proactive, and comfortable managing multiple priorities simultaneously.

Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of managed client accounts.
• Conduct regular onsite and offsite client meetings to assess needs, communicate roadmaps, and align technology with business goals.
• Identify and develop new opportunities within your existing client base to support growth (minimal outside sales).
• Oversee and manage Professional Services projects from scoping through delivery.
• Handle service escalations with professionalism and urgency.
• Maintain accurate client playbooks, forecasts, and account plans.
• Onboard new clients and ensure a smooth transition into our ecosystem.

Skills

Relationship building

Strategic planning

IT services

Account management

Business communication

Education

MBA or equivalent experience

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Virtual Chief Information Officer (vCIO)

What Does a vCIO Actually Do? Most companies don't have a dedicated Chief Information Officer, and that's exactly where you come in. As a vCIO at ActiveCo, a New Charter Technologies Company, you become the strategic technology partner for a portfolio of clients who rely on you to help them think bigger, plan smarter, and use technology as a competitive advantage. You're not just managing accounts; you're embedded in your clients' businesses, understanding their goals, anticipating their needs, and guiding them forward. This is a role for someone who genuinely loves building relationships, thinks strategically, and gets energized by turning complex challenges into clear, actionable plans. If you find yourself most fulfilled when a client says "I don't know what I'd do without you," this might be exactly where you belong.

The Opportunity

ActiveCo, a New Charter Technologies Company, is looking for a full‑time vCIO based in Port Coquitlam, BC. You'll work closely with internal teams, leadership, and clients daily, with local travel to client sites expected as a regular part of the role. The position offers a base salary of CAD $80,000 to $100,000 depending on experience and qualifications.

What You'll Be Doing

• Serving as the primary point of contact and trusted advisor for a portfolio of managed client accounts
• Conducting regular onsite and offsite client meetings to assess needs, communicate roadmaps, and align technology with business goals
• Identifying and developing new opportunities within your existing client base to support their growth (minimal outside sales required)
• Overseeing and managing Professional Services projects from scoping through delivery
• Handling service escalations with professionalism and urgency
• Maintaining accurate client playbooks, forecasts, and account plans
• Onboarding new clients and ensuring a smooth, confident transition into our ecosystem
• Communicating consistently with internal teams on current and upcoming client initiatives

What Success Looks Like

• Managing a healthy portfolio of client accounts with strong revenue retention
• Maintaining gross margin targets across your client base
• Contributing consistently to the team's net revenue growth goals
• Keeping voluntary client attrition low and satisfaction high
• Completing quarterly priorities and personal learning objectives on time

Who Succeeds in This Role

• Experience in IT services, managed services, or technology consulting
• An MBA or equivalent experience, with a genuine passion for leveraging business strategy to drive technology outcomes for clients
• A natural relationship-builder who earns trust quickly and maintains it long-term
• Able to translate complex technical concepts into clear, business-focused conversations
• Organized, proactive, and comfortable managing multiple priorities simultaneously
• Holds themselves to a high standard and takes pride in delivering great outcomes

Competencies

• Customer-focused with exceptional interpersonal skills
• Strong organizational, time management, and planning abilities
• Resourceful problem-solver who takes initiative
• Honest, professional, and accountable
• Comfortable working under pressure with competing deadlines
• Advanced proficiency in Microsoft Office Suite

Training & Support

You will receive:

• Structured onboarding and client introductions
• Ongoing coaching and direct access to leadership
• Clear performance expectations and regular feedback
• Tools and resources to maintain and grow your client portfolio

We invest in people who show up, follow through, and want to grow.

Final Note

At ActiveCo, we believe that when our clients succeed, we succeed. Our vCIOs aren't order-takers; they're trusted partners, strategic thinkers, and relationship champions. If that sounds like you, we'd love to hear from you.

Who We are

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.

(Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

Inclusivity

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening.

Join Us

Join us on our journey as we shape industries, redefine possibilities, and unlock the true potential of collective innovation. Be a part of New Charter, where collaboration, innovation, and excellence converge to create a future that’s nothing short of extraordinary.