VCCR 1101 & VCCR 1201: Veterinary Client Communication 1 & 2 — Content Expert/Curriculum Develo[...]

Thompson Rivers University; Kamloops; On-site; CAD 60,000 - 80,000; Full time

Job summary

Thompson Rivers University is seeking a qualified content expert/curriculum developer for its new Veterinary Client Communication courses. The successful candidate will develop engaging course content, collaborate with instructional designers, and ensure high-quality educational experiences for students. This role requires a strong background in veterinary communication and proven curriculum design experience.

Qualifications

• Registered Veterinary Technologist in good standing with BCVTA.
• Experience in Veterinary Communication and curriculum development.
• Strong written communication skills.

Responsibilities

• Develop course planning documents with learning outcomes and assessments.
• Revise and develop course content for online delivery.
• Participate in collaborative curriculum development meetings.

Skills

Veterinary Communication

Curriculum Design

Written Communication

Organizational Skills

Collaborative Approach

Education

Registered Veterinary Technologist

Formal Training in Online Instruction

Job description

VCCR 1101 & VCCR 1201: Veterinary Client Communication 1 & 2 — Content Expert/Curriculum Developer - (04001.413)

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Application Restrictions

Job Type

Closing Application Date

4/6/2025

Applications will be reviewed commencing the closing application date and may continue until the position is filled.

Anticipated completion of all project phases

28/11/2025

Project Type

New Course

DUTIES

Brief description of the project:

Thompson Rivers University, Open Learning (TRU-OL) is looking for a qualified content expert/curriculum developer to develop VCCR 1101: Veterinary Client Communication 1 and VCCR 1201: Veterinary Client Communication 2 .

Course Descriptions:

VCCR 1101:
Students will learn about client care representative roles including phone etiquette, cultivating client relationships, FAQ’s and booking appointments. Students will illustrate effective communication in a veterinary hospital, and be able to critically examine situations, to determine when to engage an RVT or DVM in conversations with clients. It is highly recommended that this course be successfully completed before enrolling for VCCR 1201 Veterinary Client Communication 2, as one course builds on the other.

VCCR 1201:

Students will expand their learning and build skills for the client care representative roles including creating formal documents, dealing with difficult clients, multitasking and problem solving in the reception area. Students will become familiar with the euthanasia process, the role of the Veterinary Client Care Receptionist in this procedure, and how to ensure mental wellbeing for all those involved. It is highly recommended to take this course after successful completion of VCCR 1101 Veterinary Client Communication 1.

Course Development Process:

The course developer will work under the guidance of the Instructional Designer responsible for the course development project, and in collaboration with the course development team will:

• Participate in brainstorming and planning sessions.
• Develop a detailed course planning document for the course which includes relevant learning outcomes, learning activities, and assessments appropriate for an online continuous entry course.
• Revise and/or develop content, including learning activities and authentic assessments, to ensure that they are relevant and appropriate for an online continuous entry course.
• Create multimedia or other active learning activities to ensure student engagement through experiential learning.
• Choose effective and appropriate resources, ideally digital, and prioritize low-cost and accessible options, such as Open Educational Resources (OERs), TRU’s e-Library collection and article databases, and other accessible material and media.
• Accurately cite sources and identify third-party material that may require copyright clearance as TRU respects intellectual property laws.
• Follow the guidance of the Instructional Designer on the inclusion of any AI-generated content.

TRU-OL uses a collaborative approach to course development that involves interactive planning meetings and review sessions as needed.

• Meet the deliverables according to the agreed-upon timeline.
• Respond to project-related communication and meeting requests in a timely manner (within 48 hours).
• All team members will provide feedback that is
  • constructive and relevant, and
  • centered on course content and learning activities.
• Participate in post-development contract evaluation.

The successful candidate will be selected on the basis of the following criteria:

• Registered Veterinary Technologist, in good standing with the BCVTA required.
• Demonstration of current and ongoing engagement in the course subject matter through research and/or the scholarship of teaching, including disseminating outcomes in appropriate academic venues.
• Extensive and current experience in Veterinary Communication, including direct involvement with the Veterinary Technology program at Thompson Rivers University.
• Proficient in scheduling appointments for both large and small animals within veterinary practice settings.
• Proven experience in curriculum design and development within veterinary education.
• Strong written communication skills with demonstrated ability to produce grammatically accurate, consistent content for course materials and formal veterinary documentation.
• In-depth understanding of the euthanasia process, including associated mental health and wellness considerations.
• Consistently meets deadlines with strong organizational and time-management skills.
• Skilled in collaborative and consultative approaches to curriculum development and professional engagement within the veterinary field.
• Formal training and/or experience in delivering instruction through online platforms is required.

Please submit a cover letter detailing how you meet the selection criteria, CV/resume, copies of transcripts*, and a writing sample^ via the online application system; please combine these components as one file in your attachment. Response to this notification signifies that you are willing and able to comply with the aforementioned terms and conditions of the project work.

*Copies of transcripts are not required if you are currently working, or have in the recent past worked, for TRU or TRU-Open Learning

^A writing sample could include a lesson outline, learning activity, element of evaluation, etc., or indicate the name(s) of any TRU Open Learning or BCOU courses that you have written

Pay Band

Location

CA (Primary)

# of Hires Needed

1

Organizational Unit

Thompson Rivers University -> Open Learning -> Curriculum Services, OL

Diversity and Inclusion Commitment:

Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.