vAuto Performance Manager

Cox Automotive Inc.; Toronto; Hybrid; CAD 147,000 - 222,000; Full time

Job summary

A leading automotive solutions provider is seeking a vAuto Performance Manager to manage client relationships and drive retention across multiple accounts. The ideal candidate will have extensive automotive management experience and strong problem-solving abilities. This full-time position is based in the Great Lakes region, with a competitive salary and benefits package including generous time-off policies, healthcare, and a 401(k) plan.

Benefits

Competitive salary

Flexible schedules

Comprehensive healthcare benefits

401(k) with company match

Professional development opportunities

Qualifications

• 6 years' relevant experience or equivalent combinations.
• 7 years of retail automotive management experience preferred.
• Experience managing preowned operations.

Responsibilities

• Manage client retention using vAuto systems.
• Build relationships with dealerships and decision-makers.
• Conduct needs assessments and develop strategic action plans.

Skills

Client retention

Relationship management

Problem-solving

Strategic decision-making

Account management

Education

Bachelor's degree in a related discipline

Tools

CRM systems

Automotive management systems

Microsoft Office

Job description

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The vAuto Performance Manager (PM) is responsible for client retention and utilization, ultimately ensuring a continued revenue stream in a business model without client contracts. The PM also harvests additional accounts and upsells product functionality to maximize revenue across their client base, managing between 100 - 140 accounts across multiple software applications.

This role requires influence, strategic decision-making, and engagement. The PM operates with considerable latitude, making decisions and managing accounts to ensure ROI and measurable results from vAuto systems.

This is a regional position covering Indiana, Michigan, and Ohio. Preference will be given to applicants residing within these territories.

What You'll Do

• Manage client retention using extensive knowledge of vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, ensuring effective account progress and results.
• Build strong relationships with customers, including dealers, owners, decision-makers, and management.
• Conduct needs assessments to identify opportunities and develop strategic action plans.
• Identify barriers and core problems preventing clients from meeting objectives, applying problem-solving skills to achieve client goals.
• Maintain relationships through onsite visits and virtual engagements to provide valuable insights.
• Oversee account launches to ensure successful onboarding and customer success.
• Work with 'at risk' clients to develop turnaround plans and retain relationships.
• Generate additional revenue through upselling and harvesting existing accounts.
• Encourage clients to attend product workshops to enhance system knowledge.
• Participate in product development and enhancement reviews.
• Share best practices across teams and business units.

What's In It For You?

As a Cox employee, you could enjoy:

• A competitive salary and bonus/incentive plans.
• A culture that values sales contributions.
• Work-life balance, flexible schedules, and generous time-off policies.
• Comprehensive healthcare benefits for individuals and families.
• 401(k) plans with company match.
• Inclusive parental leave, fertility coverage, and adoption assistance.
• Opportunities for professional development and education.
• Financial wellness resources.

Check out all our benefits.

Minimum Requirements

• Bachelor's degree in a related discipline and 6 years' relevant experience, or equivalent combinations (e.g., master's degree with 4 years' experience, Ph.D. with 1 year, or 10 years' experience).

Preferred Requirements

• At least 7 years of retail automotive management experience in roles such as General Manager, General Sales Manager, Used Car Manager, or similar.
• Internal experience as a performance manager with proven client retention results, or experience with Cox Automotive products like vAuto, Stockwave, KBB ICO.
• Experience managing preowned operations.
• Self-motivated, capable of working remotely with minimal guidance.
• Excellent relationship management, communication, and interpersonal skills.
• Ability to work effectively with all levels at automotive dealerships.
• Strong communication skills to engage and retain audience attention.
• Exceptional listening skills and problem detection without face-to-face interaction.
• Customer-focused with excellent service skills.
• High energy, enthusiasm, resilience, determination, proactiveness, and drive.
• Proficiency in CRM systems, automotive management systems, and Microsoft Office.

Salary range: USD 107,100 - 160,700 per year, plus an annual incentive/commission target of USD 71,000.

Benefits

Includes flexible vacation, paid holidays, wellness hours, bereavement, voting, jury duty, volunteer, military, and parental leaves. Applicants must be authorized to work in the US without sponsorship.

Employment type: Full-time, Mid-Senior level, Research/Analysis/IT, Software Development.

Location: Indiana, Michigan, Ohio (preferably residents).