VAS (Value Added Representative)

Global Payment Holding Company; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A global payments solutions provider in Toronto seeks an entry-level technical support professional to assist clients with payment solutions. The ideal candidate will have a Bachelor's degree and effective communication skills. This role involves providing technical advice, resolving inquiries, and maintaining documentation. The position offers a full-time contract with comprehensive benefits, fostering a supportive work environment.

Benefits

Medical, dental, and vision care

Paid time off

Retirement and investment options

Qualifications

• No relevant experience required.
• Minimum 1 year relevant experience preferred in the credit card industry.
• Ability to solve problems using experience and good judgment.

Responsibilities

• Provide accurate technical information to clients.
• Assist in resolving client issues and validate their impact.
• Maintain documentation using computerized systems.

Skills

Effective Communication

Problem Solving

Technical Aptitude

Education

Bachelor's degree or equivalent

Job description

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provide accurate and timely technical information advice and assistance regarding the organizations product and services. Respond to inquiries from clients; understand their technical questions assess their needs and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

What Part Will You Play

• Learns the industry system module and product and uses that information to interact with client.
• Facilitates client inquiries and learns how to conduct research to solve issues within established guidelines. Receives education for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Assists in clarifying impact with clients validating through internal research facilitating technical interactions tracking issue status validating corrective actions and communicating the resolution to the client. Has direct contact with the client to assist in the resolution of the clients issue or assist in the definition of the clients problem for subsequent action.
• Listens to the calls with technical account management vendors and / or the client when necessary and with direction updates issue tracking systems while keeping the client informed.
• Learns to analyze and evaluate client initiated changes including options maintenance requests through thorough client consultation while learning best practices and how to conduct internal research. May perform maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
• Learns about the client and begins building credibility through knowledge of systems and product functionality.
• Learns how to interpret technical client issues and project requests.

What Are We Looking For in This Role

Minimum Qualifications

Relevant Experience or Degree in : Bachelors degree or the equivalent of training and experience

Typically No Relevant Experience Required

Preferred Qualifications

Typically Minimum 1 Years Relevant Exp

In the credit card industry preferred (sales or service)

What Are Our Desired Skills and Capabilities

Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.

Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.

Supervision - Normally receives detailed instructions on all work.

Problem Solving - Ability to solve problems using experience and good judgment

Effective Communication - Demonstrated effective written and oral communication skills

Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms

This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the discretion of the Global Payments / TSYS.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

Benefits :

Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at : sincerely thank all applicants for their interest. We will only contact those selected for an interview.

LI #Hybrid

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1