Value Stream Delivery Owner

Manulife Financial; Toronto; Hybrid; CAD 68,000 - 115,000; Full time

Job summary

A leading international financial services provider seeks a Value Stream Delivery Owner to enhance customer delivery systems in a hybrid role based in Ontario. This position requires supporting agile practices and driving continuous improvements while collaborating with Business Operations and IT leadership.

Benefits

Opportunities for learning and career growth.

Flexible and inclusive environment.

Support in career development.

Qualifications

• At least 3 years in agile methodology or project management required.
• Understanding of agile principles and project management tools is key.

Responsibilities

• Support Value Stream ownership in managing delivery expectations.
• Identify and resolve impediments to facilitate continuous delivery.
• Report on metrics and health data to drive continuous improvement.

Skills

Problem Solving

Communication

Organization

Influencing

Adaptability

Education

SAFe, PMP, or CSPO certifications

Job description

Value Stream Delivery Owner are accountable for continuous improvements to ensure highly functional and productive customer delivery systems. They support Value Stream ownership in setting and leading delivery expectations with team members and enable and partner with Business Operations, Functional Support, and IT leadership, as needed, to deliver in accordance with audit and compliance standards, as well as human-centered design, architecture, and technology solution development.

This is a Hybrid opportunity in our Waterloo, Toronto, and Halifax offices, where you will come into the office on Tues, Wed, Thurs, and can work from home on Mon and Fri.

Position Responsibilities:

Reporting & Communication

• Provide visibility within the value stream of all goals/objectives, dependencies, impediments, and continuous improvement metrics.
• Monitor delivery lead times and report on customer/partner journeys, using workflow metrics, OKRs, and KPIs as the basis for continuous improvement and predictability.
• Collect Value Stream-level health data to advise continuous improvement efforts.
• Assist Product Owners in facilitating quarterly planning inputs, coordination, and outputs.
• Support Value Stream delivery with partners via change management, risk identification, and business readiness.

Improving Value Stream Practices

• Proactively address systemic impediments that may slow down execution across the Value Stream.
• Identify, track, and guide the resolution of impediments, dependencies, and metrics across the Value Stream(s).
• Guide the Value Stream and partners to understand their impact on the overall solution development.

Facilitation of Continuous Delivery

• Uncover difficulties and opportunities to accelerate the delivery of new value.
• Focus on addressing and removing risks, obstacles, and blockers that may slow down delivery.
• Communicate and escalate risks, obstacles, and blockers when necessary.
• Coordinate compliance and risk management standards to be included and adhered to.
• Facilitate VSO group and partner meetings and handle logistics.

Preferred Qualifications:

• At least 3 years of relevant experience in agile methodology or project management.
• Understanding of agile principles, project and program management tools, techniques, and methodologies.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to influence and resolve conflicts without direct authority.
• Ability to build positive relationships and lead groups towards collaborative solutions.
• Proactive problem identification skills.
• Adaptability and interest in change management.

Additional Preferred Qualifications:

• SAFe, PMP, or CSPO certifications.
• Understanding of Affinity products and processes is a plus.

What We Offer:

• Opportunities for learning and career growth.
• A flexible, inclusive environment supporting well-being.
• Support in shaping your future as part of a global team.

#LI - Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more, visit https://www.manulife.com/en/about/our-story.html.

Our Commitment to Diversity

We embrace diversity and strive to create an inclusive environment. We are committed to fair recruitment and retention practices without discrimination based on protected grounds. For accommodations during the application process, contact [e-mail].

Salary and Location

Location: Waterloo, Ontario

Working Arrangement: Hybrid

Salary Range: CAD 68,775 - CAD 114,625

For other locations, contact [e-mail] for salary details. Compensation varies based on various factors, and employees may participate in incentive programs.

We offer comprehensive benefits, including health, dental, mental health, vision, disability, life insurance, retirement plans, and paid time off. For U.S. applicants, contact [e-mail] for U.S.-specific benefits information.