Valuation Support Customer Success Agent

J.D. Power; London; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the vehicle valuation industry seeks a Valuation Support Customer Success Agent to join their remote team in Canada. You'll be the face of the company for customers, providing outstanding phone and email support while working within a flexible schedule. Candidates should demonstrate strong customer service skills, a positive attitude, and the desire to grow within the company. Experience with MS Teams and Office Suite is a plus. Full-time position with no weekend shifts.

Benefits

Remote work flexibility

No weekend shifts

Opportunities for growth

Qualifications

• Previous work experience in a customer facing/service-oriented role.
• Ability to provide gold level customer service.
• Knowledge or passion for vehicles desired.

Responsibilities

• Answer inbound phone and email inquiries.
• Provide support and sales information to customers.
• Support internal team members with valuation services.

Skills

Customer Service

MS Teams

MS Office Suite

Education

High School Diploma

Job description

Title : Valuation Support Customer Success Agent

Location : Remote Canada

Reports To : Customer Success Supervisor

The Role :

Providing over the phone and email support for valuation services customers consumers and internal teams to JD Power.

The Impact You Will Have in This Role :

Your role will provide front line support and will be the face of JD Power vehicle valuations.

What Youll Be Doing in This Role :

• Answer inbound phone inquiries and provide support and sales information to current and potential customers.
• Answer inbound email inquiries and provide support and sales information to current and potential customers.
• Provide support to valuation services team members and internal JD Power team members.
• No weekends Shift 9 : 30am-6 : 00pm EST and during training 8 : 15am-6 : 15pm EST availability required for an 8 hour shift

Qualifications :

• Previous work experience in a customer facing / service-oriented role.
• Previous experience with inbound calls or customer response emails.
• Ability and responsibility to provide gold level customer service and sales information to JD Power vehicle valuation current customers and potential customers.
• Knowledge of MS Teams & MS Office Suite

Preferred Qualifications :

• Education : High School Diploma
• 2 years of customer service experience
• Contact center or inbound phone call center experience
• Knowledge or passion for vehicles

The Hiring Manager says :

HM opportunity to put the pitch in their own words Im looking for the kind of person who is positive eager to learn has customer service experience and wants an opportunity to grow.

The Way We Work :

Title : Valuation Support Customer Success Agent

Location : Remote Canada

Reports To : Customer Success Supervisor

The Role :

Providing over the phone and email support for valuation services customers consumers and internal teams to JD Power.

The Impact You Will Have in This Role :

Your role will provide front line support and will be the face of JD Power vehicle valuations.

What Youll Be Doing in This Role :

• Answer inbound phone inquiries and provide support and sales information to current and potential customers.
• Answer inbound email inquiries and provide support and sales information to current and potential customers.
• Provide support to valuation services team members and internal JD Power team members.
• No weekends Shift 9 : 30am-6 : 00pm EST and during training 8 : 15am-6 : 15pm EST availability required for an 8 hour shift

Qualifications :

Previous work experience in a customer facing / service-oriented role.

Previous experience with inbound calls or customer response emails.

Ability and responsibility to provide gold level customer service and sales information to JD Power vehicle valuation current customers and potential customers.

Knowledge of MS Teams & MS Office Suite

Preferred Qualifications :

Education : High School Diploma

2 years of customer service experience

Contact center or inbound phone call center experience

Knowledge or passion for vehicles

The Hiring Manager says :

HM opportunity to put the pitch in their own words Im looking for the kind of person who is positive eager to learn has customer service experience and wants an opportunity to grow.

The Way We Work :

Leader Led

Remote First

Foster Flexibility

Reward Performance

Time Off Matters

Company Mission

J.D. Power isclear about what we do to ensure our successintothe future. We unite industry leading data and insights with world-class technology to solve our clients toughest challenges.

Our Values

At J.D. Power we strive to be Truth Finders Change Makers and Team Driven - the distinct behaviors that together define our unique culture.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.

J.D. Power is an equal-opportunity employer and compliant with AODA / ADA legislation. Should you require accommodations during the recruitment and selection process please reach out to .

To all recruitment agencies : J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Required Experience :

Unclear Seniority

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1

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