Valet Lead / Supervisor

Gatsby Valet Inc.; Mississauga; On-site; CAD 2,273,000 - 3,237,000; Full time

Benefits offered by this job

Competitive hourly pay

Flexible scheduling

Growth opportunities

Job summary

Gatsby Valet Inc. in Mississauga is seeking an energetic Valet Lead/Supervisor to oversee a team of valet drivers at upscale locations and events. You will train staff, ensure impeccable service, and coordinate with guests and clients for seamless experiences.

The role requires leadership in a fast-paced hospitality environment, flexible availability including evenings, weekends, and holidays, and a strong focus on customer service and safety.

Qualifications

• 1–2 years of customer service experience in a fast-paced environment.
• Valid G driver's license and clean driving record.
• Prior lead or management experience overseeing a team in hospitality.
• Able to work flexible hours including evenings, weekends and holidays.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Supervisory duties: train and develop valet drivers to meet site expectations.
• Hold drivers accountable and coordinate with guests, clients and employees.
• Revenue management and tips administration.
• Coordinate with head office and locations.
• Valet duties: greet guests, park cars, assist with luggage, maintain bay cleanliness, adhere to safety policies.

Skills

Customer service

Communication

Multitasking

Accountability

Flexibility

Education

Post-secondary education in hospitality

Job description

We are looking for energetic and driven individuals to join our team as a Valet Lead/Supervisor. As a valued team member, you will have the opportunity to work in a fast-paced and exciting environment, providing outstanding service to our clients and guests. We have a high-profile clientele and provide valet services at many upscale locations and events

Who you are:

• Customer service-oriented and enjoys interacting with people
• Excellent communication and interpersonal skills and impeccable personal presentation
• Able to multitask and pay close attention to detail
• Hold yourself and others accountable
• Flexible and able to work a variety of shifts, including evenings, weekends, and holidays

Key Responsibilities:

• Supervisory responsibilities
  • Train and develop valet drivers to meet site expectations
  • Hold drivers accountable
  • Coordinate with all stakeholders including guests, clients, and employees
  • Revenue management
  • Tips management
  • Coordinate with Headoffice
• Valet Responsibilities
  • Greet guests by opening their door as they arrive
  • Park guests’ vehicles safely in designated parking spots
  • Provide exceptional customer service and assistance with luggage and other needs
  • Maintain cleanliness and organization of the valet bay at all times
  • Communicate effectively with clients, guests, and other team members
  • Follow all company policies and procedures regarding driving, safety, and customer service

Qualifications

• Valid G driver’s license and clean driving record
• Prior lead or management experience overseeing a team in the hospitality industry
• 1-2 years of customer service experience, preferably in a fast-paced environment
• Able to work flexible hours, including evenings, weekends, and holidays
• Excellent communication and interpersonal skills
• Ability to lift up to 50 lbs

Assets:

• Post-secondary education in hospitality or related field
• Ability to speak additional languages

Compensation:

• $20+/Hourly – Varies between locations.
• Opportunity to work with a dynamic and exciting team
• Flexible scheduling and potential for growth within the company