Vaccines Training Manager - Retail Segments

GlaxoSmithKline; Kingston; Remote; CAD 80,000 - 120,000; Full time

Job summary

A global biopharma company is seeking a Vaccines Training Manager to lead training initiatives for the retail market segment. This role focuses on developing impactful training programs for field teams and Key Account Managers, enhancing their engagement with retail partners. The ideal candidate will have a strong background in vaccines and retail pharmacy, with a passion for driving vaccination uptake and building long-term partnerships.

Benefits

Comprehensive benefits program

Opportunities for learning and development

Flexible working arrangements

Qualifications

• 5+ years in pharmaceutical/biotech industry, preferably in vaccines.
• Experience in commercial training or sales enablement strongly preferred.
• Ability to travel as needed to support training initiatives.

Responsibilities

• Develop and execute training programs focused on vaccine products.
• Equip Key Account Managers with strategic selling skills.
• Evaluate training effectiveness using KPIs and feedback mechanisms.

Skills

Project Management

Communication

Stakeholder Management

Training Development

Education

Bachelor's degree in life sciences, business, or related field

Tools

CRM systems

Data analytics

Digital training platforms

Job description

Site Name:

USA - Pennsylvania - Philadelphia, Field Worker - USA

Posted Date:

May 20 2025

Job Title: Vaccines Training Manager - Retail Market Segment

Location: Home Worker or Home-Office (Philadelphia/ Durham)

Position Summary:

We are seeking a dynamic and strategic Vaccines Training Manager to lead the development and execution of training programs tailored to the retail market segment. This role will be instrumental in enabling field teams and Key Account Managers (KAMs) to effectively engage retail partners, drive vaccination uptake, and build long-term partnerships. The ideal candidate brings a strong background in vaccines, retail pharmacy, and account management, with a passion for elevating the capabilities of commercial teams to deliver exceptional customer value.

Key Responsibilities:

1. Design & Deliver Training: Develop and execute engaging, impactful training programs focused on vaccine products, retail market strategies, and key account management techniques.
2. Retail Market Focus: Customize training content for retail stakeholders (e.g., pharmacy chains, mass merchandisers, grocery pharmacies), ensuring relevance to retail-specific needs, regulations, and business drivers.
3. KAM Enablement: Equip Key Account Managers with strategic selling skills, business acumen, and tools to build and grow national and regional retail accounts.
4. Cross-Functional Collaboration: Partner with Sales Leadership, Marketing, Medical Affairs, and Market Access to ensure consistent messaging, aligned strategies, and integration of insights into training curricula.
5. Performance Analysis: Evaluate training effectiveness using KPIs and feedback mechanisms to continuously optimize program impact and learner engagement.
6. Market Intelligence Integration: Stay current on market trends, competitor strategies, and retail landscape shifts to incorporate relevant insights into training materials.
7. Coaching & Field Support: Provide in-field coaching, support new hire onboarding, and serve as a resource for ongoing skill development and product knowledge.

Qualifications:

• Bachelor's degree in life sciences, business, or related field; advanced degree a plus.
• 5+ years in pharmaceutical/biotech industry, preferably in vaccines, with strong experience in retail markets and/or key account management.
• Experience in commercial training, sales enablement, or learning & development strongly preferred.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Proven track record of developing and delivering impactful training solutions.
• Excellent communication, facilitation, and stakeholder management skills.
• Strategic thinker with the ability to translate business goals into training outcomes.
• Ability to travel as needed to support training initiatives.

Preferred Skills:

• Experience with adult learning principles and instructional design.
• Strong understanding of the U.S. immunization landscape, including retail provider dynamics.
• Familiarity with CRM systems, data analytics, video editing software, and digital training platforms (e.g., LMS).

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

• Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigour and risk.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Continuously looking for opportunities to learn, build skills and share learning.
• Sustaining energy and well-being.
• Building strong relationships and collaboration, honest and open conversations.
• Budgeting and cost-consciousness.

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

About GSK

GSK is a global biopharma company with a mission to unite science, technology, and talent to get ahead of disease together. We focus on vaccines, specialty and general medicines, investing in core therapeutic areas such as infectious diseases, HIV, respiratory/immunology, and oncology. We aim to create a workplace where people can thrive, feel valued, and grow. Join us in our journey to make a difference.

If you require accommodation or assistance to apply, contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or [phone] (outside US).

GSK is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, parental status, national origin, age, disability, genetic information, military service, or any legally protected status.

Important notice to Employment businesses/Agencies: GSK does not accept referrals from employment agencies without prior authorization. For more info, see the detailed policies in the original description.

Note: If you are a US Licensed Healthcare Professional, GSK may need to report expenses incurred during the hiring process to comply with US transparency laws. More info at CMS Open Payments.