Vacation Coordinator with David's Vacation Club Rentals

HR Covered Inc.; London; Hybrid; Full time

Job summary

Join a leading company in travel, David's Vacation Club Rentals, as a Vacation Coordinator. This full-time role involves guiding customers to book magical Disney vacations, offering a hybrid work setup, and provides ample opportunities for professional growth and development.

Benefits

Health Benefits

Paid TICO Certification

Special Disney Perks

Year-end Bonuses

3 weeks of vacation to start

Free office beverages and snacks

Qualifications

• Minimum 2+ years of experience in customer service, preferably over the phone.
• Strong communication and interpersonal skills.
• Passion for travel and Disney is a definite plus.

Responsibilities

• Guide customers through the process of booking Disney vacations.
• Handle inbound calls, emails, and chats for customer interactions.
• Collaborate with the team to enhance service offerings.

Skills

Customer Service

Communication

Administrative Skills

Team Collaboration

Job description

Vacation Coordinator with David's Vacation Club Rentals

Do you dream of a career in travel with a touch of Disney magic?

David's Vacation Club Rentals, the world's largest and most trusted source of DVC Rentals, is seeking a passionate and enthusiastic Vacation Coordinator to join their incredible team. If you're a customer service superstar with a knack for creating unforgettable experiences, this could be your dream job!

Organization : David's Vacation Club Rentals

Job Title : Vacation Coordinator

Job Type : Full-Time, 40 Hours a Week

Location : Hybrid (Work from home with travel to the London office every 2-3 months for 6 weeks)

Recruiting Company : HR Covered Inc.

Compensation : $23 per hour (Annual wage increase)

Benefits : Health Benefits, RRSP, Paid TICO Certification, Special Disney Perks and More!

Proposed Start Dates : March 17th & May 5th

Position Summary :

As a Vacation Coordinator, you'll be the first point of contact, guiding clients through the process of planning and booking their dream Disney vacations. This role is perfect for someone who thrives on providing exceptional customer service and has a passion for travel. It's a fantastic opportunity to launch your career in the travel industry with a company that truly invests in its people – everyone starts in this role and has the chance to move up! Imagine advancing to roles like Senior Vacation Coordinator, Lead Vacation Coordinator, Social Media Specialist, Cruise Specialist, Team Leader, Recruitment Facilitator, and more. The sky's the limit!

The work setup is hybrid, offering the flexibility of working from home with occasional in-office collaboration in London, ON (approximately every 2-3 months for six weeks at a time). David's also invests in your professional development by covering the cost of your TICO designation, a valuable credential for working in Ontario's tourism industry.

About David’s Vacation Club Rentals :

David’s Vacation Club Rentals is a family-owned, premier travel service provider, specializing in helping families book unforgettable Disney vacations. Founded 19 years ago, in London, Ontario, they've grown from a one-person operation to a team of around 60 employees.

They connect Disney timeshare owners who aren’t using their Vacation points with guests seeking affordable stays at Disney Deluxe Resorts. This helps owners recoup costs on unused points while allowing guests to save on their accommodations. David’s Vacation Club Rentals is committed to fostering internal growth – everyone has the opportunity to advance! The work environment is collaborative, supportive, and truly rewarding.

Responsibilities :

• Guide customers through the process of booking Disney vacations, ensuring a seamless and magical planning experience.
• Handle inbound calls, emails, and chats, explaining processes and policies clearly and cheerfully.
• Perform data entry and maintain detailed notes using internal systems.
• Collaborate with team members to facilitate customer interactions, whether renting points or booking accommodations.
• Manage administrative tasks related to vacation bookings.
• Collaborate with the team and contribute to enhancing service offerings and improving client experiences.

Who We're Looking For :

We are seeking enthusiastic, customer-focused individuals who thrive in a fast-paced environment. The ideal candidate will have :

• A genuine desire to go above and beyond to provide outstanding service.
• Minimum 2+ years of experience in customer service, preferably over the phone.
• Strong communication and interpersonal skills.
• A passion for travel and Disney is a definite plus!
• Experience in the travel industry or with Disney is considered a valuable asset.
• Willingness and ability to travel to our London office as needed.
• Strong administrative and reception skills.
• A collaborative spirit and a commitment to teamwork.
• Demonstrated self-reliance, integrity, and resourcefulness.
• A strong desire to learn and grow within the company.

What Makes This Role AWESOME :

This isn't just a job; it's a chance to build a career in the exciting world of travel, with a touch of Disney magic! Here's what makes this opportunity so special :

• Everyone starts as a Vacation Coordinator and has the opportunity to grow within the company.
• Enjoy a hybrid work environment , primarily working remotely with occasional in-office periods in London, ON.
• Do meaningful work by helping families plan magical Disney vacations and save money, creating memories that will last a lifetime.
• Be part of a close-knit team with an approachable management team that offers ongoing support and recognition.
• No Sales Goals! Focus is on providing each customer with a personalized, exceptional experience.
• Comprehensive health benefits (fully or partially company-paid after a 3-month probation).
• Group Registered Retirement Savings Plan.
• 3 weeks of vacation to start, plus 1 day added for each year of service.
• Paid Travel Industry Council of Ontario (TICO) Certification : The company pays for your TICO certification exam, opening doors to tourism careers in Ontario.
• Year-end bonuses.
• Disney Perks : Staff discounts for personal Disney trips and learning trips to Disney.
• Comfort and Fun :
• Casual dress code.
• Free office beverages and snacks.
• Themed parties : Such as “May the 4th Be With You” day or Mickey’s Birthday.
• A fun and inviting work atmosphere.

Work Schedule :

• Rotating shifts;
• Monday to Friday : 9 : 00 am - 5 : 30 pm (day shift)
• Monday to Friday : 11 : 30 am - 8 : 00 pm (afternoon shift)
• Saturday to Sunday : 9 : 00 am - 5 : 30 pm (weekends)
• Typically staff will work an average of 1 afternoon shift per month, and 2 weekends per month.
• Training : In office, Monday to Friday, 9 : 00 am - 5 : 30 pm, for first 5 weeks.

Quick Apply

If you’re excited about joining a dynamic team and making dreams come true for families, we’d love to hear from you!