UX UI Designer

Serefin; Toronto; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading healthcare technology company seeks a skilled UX/UI Designer to create user-friendly experiences in care coordination tools and mobile apps. This role focuses on user research, interface design, and collaboration across teams to improve the healthcare journey for patients and clinicians. Join a supportive environment that fosters growth and inclusivity while directly impacting patients' lives.

Benefits

Growth Opportunities

Inclusive Environment

Collaborative Culture

Development Support

Work-Life Balance

Qualifications

• 3–5+ years of UX/UI design experience, preferably in healthcare.
• Strong portfolio showcasing complex system interactions.
• Familiarity with AI design tools and HIPAA-compliant systems.

Responsibilities

• Conduct user research and translate findings into journey maps.
• Design user interfaces and interactive prototypes.
• Collaborate in agile practices to ensure great user experiences.

Skills

User-centered design

Accessibility standards knowledge

Prototyping tools proficiency

Tools

Figma

Adobe XD

Job description

UX UI Designer

Department: Serefin Corporate

Employment Type: Full Time

Location: Remote

Description

Navigating Complexity, Simplifying Life. Serefin takes a person-centered approach, making healthcare journeys easier to navigate. Meaningful conversations for positive outcomes.

Role Profile:

We are seeking a talented UX/UI Designer to lead the design of engaging, intuitive experiences across our care coordination tools and mobile apps. Your work will directly support patients, caregivers, and clinicians, helping them navigate complex healthcare systems with clarity and compassion.

Key Responsibilities

What You'll Be Doing:

User Research & Empathy

o Run discovery interviews and moderated tests with patients, caregivers, and Serefin staff.

o Translate complex health-care workflows into clear personas, scenarios, and journey maps.

UX Design

o Develop user journeys, wireframes, process flows, and information architecture tailored to healthcare coordination scenarios.

o Create interactive prototypes that help stakeholders validate concepts before development.

UI Design

o Design visually compelling and accessible interfaces that align with brand and compliance standards (e.g., HIPAA, WCAG).

o Deliver high-fidelity mock-ups using Figma, Adobe XD, or Sketch.

Salesforce Design Integration

o Work with Salesforce developers to ensure designs are feasible within the Salesforce Lightning Design System (SLDS).

o Leverage Salesforce’s capabilities (e.g., flows, components, page layouts) to optimize usability and reduce development time.

Prototyping

o Build clickable Figma/Adobe XD prototypes that help sales illustrate future states in RFPs, healthcare conferences, and partner pilots.

o Package design assets and storytelling slides that shorten our sales cycle.

o Experienced in using AI tools for prototyping

Cross-functional Collaboration

o Collaborate with product managers, engineers, and clinical SMEs to prioritize features and ensure excellent user experience.

o Participate in agile ceremonies such as stand-ups, sprint planning, and retrospectives.

Design System & Governance

o Contribute to and maintain a scalable design system aligned with Salesforce UI principles and mobile app principles

o Advocate for design consistency across modules, projects, and teams.

Skills, Knowledge and Expertise

What You’ll Bring:

• 3–5+ years of experience in UX/UI design and user interviews, preferably in healthcare, health tech, or related regulated environments.
• Strong portfolio showcasing user-centered design and complex system interactions.
• Proficiency in modern design and prototyping tools (e.g., Figma, Adobe XD).
• Deep understanding of accessibility standards (ADA/WCAG) and responsive design.
• Familiarity and interest in developing skills with AI design tools

Nice-to-Have:

• Familiarity with HIPAA-compliant systems or care management workflows.
• Experience designing for patient engagement platforms.
• Experience designing mobile apps for Apple and Google
• Basic understanding of HTML/CSS, or familiarity with front-end development handoff tools.
• Experience with Salesforce

Why Join Us?

• Growth Opportunities: Be part of a fast-growing company where your contributions make a direct impact.
• Inclusive Environment: We value diversity and create an inclusive culture where everyone’s ideas and contributions are respected.
• Collaborative Culture: Work with talented, driven individuals across various teams who share your passion for success.
• Development Support: We provide opportunities for you to expand your skills, advance your career, and achieve your professional goals.
• Work-Life Balance: Enjoy a balanced approach to work and personal life in a supportive, flexible environment.