UX Researcher, Risk

Monograph; Toronto; On-site; CAD 144,000 - 216,000; Full time

Job summary

A financial infrastructure platform is seeking a UX Researcher to focus on user experience and safety in the internet economy. This full-time role is based in Toronto and requires 5+ years of mixed methods research experience. The successful candidate will work collaboratively with various teams to lead research efforts and guide product strategy. Benefits include equity, health benefits, and wellness stipends.

Benefits

Equity

Company bonus

Health benefits

Wellness stipends

Qualifications

• 5+ years of relevant mixed methods research experience.
• Can conduct complex research at scale.
• Can distill research findings into clear, data-backed presentations.

Responsibilities

• Lead critical research efforts that deepen understanding of user experience.
• Define product strategy and short-term tactics grounded in user insights.
• Build research programs to empower others to conduct tactical research.

Skills

Mixed methods research experience

Qualitative interviews

Usability evaluation

Data visualization

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The UX Research team is part of Stripe’s Design team and works across many types of brand and product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences.

In addition to conducting primary research, we also enable other Stripes (engineers, product managers, designers, marketers, sales, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research.

What you’ll do

As a UX Researcher, you will be dedicated to the Risk team and collaborate directly with product, engineering, analytics, marketing, and design teams. The Risk team focuses on building trust in the internet economy by keeping our users’ businesses and Stripe safe from financial and reputational losses and helping them grow. This would be an excellent opportunity for a mixed methods researcher who is interested in building and applying their craft to help build solutions that will help more people to get started and run their businesses successfully. This is a full-time role based in Toronto, Canada.

Responsibilities

• Lead critical research efforts that deepen our understanding of the user experience and drive product strategy
• Work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
• Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Has 5+ years relevant mixed methods research experience working on digital experiences and specialize in generating actionable insights that drive impact

Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies

Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and / or infographics

Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps

Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe

Preferred qualifications

Has relevant experience working on onboarding and / or risk and in the compliance space

Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation

Demonstrate autonomy and resilience on a fast-paced team

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

The annual salary range for this role in the primary location is C$144,000 - C$216,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions / sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits / additional compensation for this role may include : equity, company bonus or sales commissions / bonuses; retirement plans; health benefits; and wellness stipends.

Office locations

Toronto

Team

Design

Job type

Full time

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