UX Researcher

McAfee; Southwestern Ontario; Hybrid; CAD 101,000 - 136,000; Full time

Benefits offered by this job

Bonus program

Pension and retirement plans

Medical, dental, and vision coverage

Paid time off

Paid parental leave

Community involvement support

Job summary

McAfee is seeking a UX Researcher for a Hybrid role in Canada (Waterloo or Toronto). You will uncover user insights and translate them into design decisions, collaborating with designers, product managers, and data teams.

The role emphasizes prototype testing, statistical interpretation, and longitudinal measurement to improve digital experiences. The ideal candidate has 4+ years in UX research, strong skills in statistics and data analysis (Excel/R/Python), and the ability to triangulate

Qualifications

• 4+ years of UX research experience in software or digital products.
• Ability to design controlled experiments and interpret results.
• Experience with basic analyses using Excel, R, or Python.
• Capability to map and analyze user journeys and funnels to identify friction.
• Strong UX principle understanding and research-methods knowledge.
• Experience conducting qualitative studies to complement quantitative work.
• Experience triangulating findings across multiple data sources.

Responsibilities

• Collaborate with designers, product managers, and marketers to shape insights.
• Plan and conduct lightweight prototype testing and usability studies.
• Apply statistical methods to interpret findings and ensure significance.
• Support customer experience measurement programs including surveys.
• Triangulate findings with data scientists and analysts across sources.
• Translate data into clear, actionable recommendations for design.

Skills

UX research

Inferential statistics

Experiment design

Data analysis

User journey analysis

UX principles

Qualitative studies

Cross-functional collaboration

Stakeholder alignment

Tools

Excel

R

Python

Job description

Role Summary

At McAfee, we’re committed to creating secure, intuitive, and delightful experiences for millions of users worldwide. As a UX Researcher, you’ll be at the forefront of shaping product experiences by uncovering insights that drive design and business decisions.

We are looking for a Researcher who is passionate about understanding users and translating insights into impactful experiences. You will bring a mix of technical expertise, design knowledge, and strong communication skills to the team.

This is a Hybrid position located in either Waterloo or Toronto, Canada. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to one of the two locations and are not offering relocation assistance at this time.

Position Details

About The Role

• Collaborate closely with interaction designers, content strategists, product managers, marketers
• Plan and conduct lightweight prototype testing to evaluate design assumptions and reduce risk prior to development.
• Apply statistical methods to interpret research findings and ensure reliability and significance.
• Support customer experience measurement programs, including survey execution, data quality monitoring, and longitudinal reporting
• Work with researchers, analysts, and data scientists to triangulate findings across data sources
• Design and execute light qualitative studies (e.g., interviews, usability tests) to complement quantitative findings.
• Translate complex data into clear, actionable recommendations that influence product design.

About You

• 4+ years of proven experience in UX research within software or digital product environments.
• Proficiency in inferential statistics and ability to structure controlled experiments.
• Experience with tools like Excel, R, or Python for running basic analyses.
• Experience analyzing user journeys and conversion funnels to identify friction points and optimize engagement.
• Strong understanding of UX principles and design heuristics.
• Experience conducting top-down qualitative analyses aligned with research objectives.
• Familiarity with triangulating findings using multiple data sources
• Comfortable working in a fast-paced, collaborative environment.
• Skilled at fostering alignment within your team and stakeholders.

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits And Perks

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We’re proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we’ve built where people feel seen, valued, and energized to reach their full potential and thrive.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Pay Range

The anticipated compensation for this position is CAD $100,772.50/Yr. - CAD $136,337.50/Yr. depending on experience and qualifications.

Job Applicant Privacy Notice

Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.