UX Researcher

McAfee GmbH; Southwestern Ontario; Hybrid; CAD 101,000 - 136,000; Full time

Job summary

McAfee is seeking a UX Researcher to shape product experiences by uncovering insights. The role blends research with design and business decisions, requiring strong communication and a passion for understanding users.

The position is Hybrid, based in Canada (Waterloo or Toronto) with onsite presence 1–6 times per month. Candidates must bring 4+ years of UX research experience and proficiency in statistical methods.

Qualifications

• 4+ years of UX research experience in software or digital products.
• Proficient in inferential statistics and controlled experiments.
• Experience with Excel, R, or Python for analyses.
• Experience analyzing user journeys and conversion funnels.
• Strong UX principles and design heuristics knowledge.
• Experience with qualitative studies and triangulating findings.
• Able to work quickly in a collaborative environment.

Responsibilities

• Collaborate with designers, product managers, marketers.
• Plan and conduct lightweight prototype testing.
• Apply statistics to interpret findings and ensure significance.
• Support customer experience measurement programs and surveys.
• Triangulate findings across data sources with teams.
• Design and run light qualitative studies (interviews, usability tests).
• Translate data into actionable design recommendations.

Skills

UX research

Inferential statistics

Experiment design

Data analysis

User journey analysis

UX heuristics

Qualitative research

Stakeholder alignment

Tools

Excel

R

Python

Job description

Role Summary

At McAfee,we’recommitted to creating secure, intuitive, and delightful experiences for millions of users worldwide. As a UX Researcher,you’llbe at the forefront of shaping product experiences by uncovering insights that drive design and business decisions.

We are looking for a Researcher who is passionate about understanding users and translating insights into impactful experiences. You will bring a mix of technicalexpertise, design knowledge, andstrong communicationskills to the team.

This is a Hybrid positionlocatedin either Waterloo or Toronto, Canada. You willbe requiredto be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to one of the two locations and are not offering relocation assistance at this time.

Position Details

#LI-Hybrid

About the role:

• Collaborate closely with interaction designers, content strategists, product managers, marketers
• Plan and conduct lightweight prototype testing to evaluate design assumptions and reduce risk prior to development.
• Apply statistical methods to interpret research findings and ensure reliability and significance.
• Support customer experience measurement programs, including survey execution, data quality monitoring, and longitudinal reporting
• Work with researchers, analysts, and data scientists to triangulate findings across data sources
• Design and execute light qualitative studies (e.g., interviews, usability tests) to complement quantitative findings.
• Translate complex data into clear, actionable recommendations that influence product design.

About you:

• 4+ years of proven experience in UX research within software or digital product environments.
• Proficiencyin inferential statistics and ability to structure controlled experiments.
• Experience with tools like Excel, R, or Python for running basic analyses.
• Experience analyzing user journeys and conversion funnels toidentifyfriction points andoptimizeengagement.
• Strong understanding of UX principles and design heuristics.
• Experience conducting top-down qualitative analyses aligned with researchobjectives.
• Familiarity with triangulating findings using multiple data sources
• Comfortable working in a fast-paced, collaborative environment.
• Skilled at fostering alignment within your team and stakeholders.

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We’re proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we’ve built where people feel seen, valued, and energized to reach their full potential and thrive.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Pay Range

The anticipated compensation for this position is CAD $100,772.50/Yr. - CAD $136,337.50/Yr. depending on experience and qualifications.

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