UX Designer - Senior

Mindlance; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a talented UX & Service Design Specialist to lead impactful design projects. This role involves driving user-centered design processes, conducting in-depth user research, and collaborating with cross-functional teams to enhance user experiences. The ideal candidate will have a strong background in both UX and service design, with a commitment to improving design standards and practices. Join a diverse and inclusive team dedicated to delivering exceptional design solutions that meet both user and business needs.

Qualifications

• 3-5 years of experience in UX design, including interaction, UI, and graphic design.
• 3-5 years of experience in service design, including research and insights analysis.

Responsibilities

• Lead design projects from concept to execution, ensuring high-quality services.
• Conduct user research to develop insights into customer journeys and user needs.

Skills

UX Design

Service Design

User Research

Prototyping

Wireframing

Job description

Location (Onsite, Remote, Hybrid): Hybrid 3 days onsite.

# of openings: 1

Duration: 5 Months

QUALITY

We are seeking an experienced UX & Service Design Specialist to lead end-to-end design projects, including user research, UX design, and service design. The ideal candidate will drive innovation, collaborate with stakeholders, and continuously improve design processes to meet both user and business needs.

Day-to-Day Responsibilities:

1. Lead and review design projects from concept to execution, ensuring high-quality services and products.
2. Conduct primary and secondary user research, developing insights into customer journeys, personas, and user needs.
3. Create prototypes, wireframes, user flows, and service blueprints while adhering to digital service standards.
4. Collaborate with business and tech teams to align user and business goals, providing expert design guidance.
5. Implement performance metrics and gather feedback to drive design iteration and improvements.
6. Promote and apply design best practices, standards, and methodologies within the team.

Must Haves:

• 3-5 years of experience in UX design, including interaction, UI, and graphic design.
• 3-5 years of experience in service design, including research, workshops, and insights analysis.
• Public Sector Experience is required.

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environments in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We are happy to accommodate applicants requesting assistance at any stage of the hiring process.

About the company

Mindlance is one of the largest diversity-owned staffing firms in the US. As a recruitment-centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional, and Payroll Management staffing services to Global 1000 companies across the US, Canada, and India.