UX Designer II (12 month contract)

The Home Depot; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

The Home Depot is seeking a UX Designer II to enhance customer experiences on their platforms. The role involves balancing user needs with business strategies through collaboration and design excellence, requiring solid UX experience and a user-centric focus. Candidates should possess a relevant degree and have 5+ years of UX design experience, particularly in retail or enterprise environments.

Qualifications

• 5+ years of experience in UX.
• Experience in Enterprise or retail environment preferred.
• Ability to work with agile software development teams.

Responsibilities

• Drive ideation and alignment in design strategies.
• Lead design process from concept to execution.
• Foster collaboration with cross-functional teams.

Skills

Analytical skills

Interpersonal skills

Problem-solving

Data Analysis

Project management

Education

University/College degree in a related area

Tools

Figma

Miro

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

The UX Designer II leverages design thinking techniques to drive ideation and alignment, crafting end-to-end experiences that bring omnichannel retail strategies to life on homedepot.ca and our mobile applications. They balance user needs with business strategy, ultimately creating delightful customer experiences. Through collaboration with end users, other designers, and Product and Technology teams, they design intuitive, high-quality products. Additionally, the UX Designer II facilitates workshops and presentations, communicates across all organizational levels, and supports cross-functional product teams.

Key Responsibilities:

20% Strategy & Planning:

Customer Insights: Gain in-depth understanding of customer, associate and business needs to inform product design.

Design Alignment: Ensure that the user experience aligns across all products and projects, creating a cohesive user journey.

Design Strategy: Develop and implement design strategies that balance user needs with business objectives, ensuring a user-centric focus in product development.

Stakeholder Communication: Present design concepts, user needs, and design rationales to cross-functional teams and key stakeholders, facilitating a shared understanding of user experience goals.

Trend Analysis: Stay up-to-date with industry trends and best practices to continuously improve user experience strategies and methodologies.

75% Delivery & Execution:

Accessibility: Understand and implement accessibility standards and requirements such as WCAG. Communicate how usability influences accessibility, and advocate for removing barriers.

Design Excellence: Lead the design process from concept to final execution, ensuring that the user experience is seamless, engaging, and intuitive.

User-Centric Design: Advocate for users, empathizing with their needs and pain points to drive user-focused design decisions.

Prototyping & Testing: Create prototypes to visually and interactively communicate design ideas to stakeholders and end users; and to enable testing.

Design Delivery: Provide UX design artifacts of final product

Collaboration: Foster collaboration with teams (e.g., technology, product management) to drive value and address any impediments to effective design implementation.

Innovation & Research: Engage in user research and usability testing to gather user feedback and iteratively enhance product designs.

Facilitation & Workshops: Support and facilitate design workshops to align PX and cross-functional teams’ efforts on user experience goals.

5% People:

• Mentorship: Provides mentorship and coaching to more junior associates

Competencies:

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer Focus: Building strong customer relationships and delivering user-centric solutions.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Skills:

• Figma an asset
• Miro an asset
• Playbook UX/User Testing preferred
• Strong analytical, influential, interpersonal skills
• Organizational skills
• Problem-solving and critical thinking skills
• Data Analysis
• Project and change management

Direct Manager/Direct Reports:

• Typically reports to Manager, UX or Lead, UX
• No direct reports

Hybrid Work:

• Travel to Toronto Store Support Centre location 4x per week (subject to change)
• Location Flex

Travel Requirements:

• Additional minimal travel as required

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Working in an office setting: computer work, camera on virtual meetings, attending meetings in-person

Minimum Education:

• University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:

• 5+ years experience in UX

Preferred Qualifications:

• 5-7 years of UX experience in an Enterprise or retail environment or a degree in related field
• 5-7 years of experience working with agile software development teams
• Desire to thrive in a fast-moving environment
• Demonstrated ability to initiate and self-manage complex projects