UX Designer 9199-2110

Foilcon; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Mid-Senior UX Designer to join their team. This hybrid contract role involves delivering user experience design through various phases, including discovery and testing. The candidate will work closely with project teams to understand user needs and create effective design solutions. Strong communication and collaboration skills are essential, along with extensive experience in UX design best practices. This role offers an exciting opportunity to influence user-centered design in a dynamic environment.

Qualifications

• 3+ years in complex projects with user-centered and agile practices.
• Experience facilitating user research and usability testing.
• Effective communication of design processes and ideas.

Responsibilities

• Facilitate user research activities and produce findings reports.
• Create and validate user stories for developers.
• Conduct usability testing sessions on the MVP built in Beta.

Skills

UX design best practices

mobile-first design

responsive design

communication

collaboration

problem-solving

Education

Degree or diploma in graphic design

Certifications in usability

HCI

technical writing

Tools

JustInMind

InVision

Sketch

Adobe CC

Axure

Figma

Zeplin

Job description

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HM Note: This hybrid contract role is three (3) days in office. Candidates' resumes must include first and last name.

Description

Sr. UX DELIVERABLES

General

There are four (4) distinct delivery phases in which user experience designers (task-based I&IT consultants) produce deliverables following the Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase 1) Discovery

Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer's responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.

Deliverables

• Facilitate the Kick-off meeting with the project team to produce such outputs as:
• Business Model Canvas
• 5 Whys
• User Personas
• Stakeholder Mapping
• Strategy Map
• Short- and Long-Term Goals
• Fears and Challenges
• Problem Statement
• Facilitate user research activities to produce such outputs as:
• User interview topic Maps, a summary of interrelated topics for the user interview
• User Interview Scripts to plan and guide user discussion
• User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
• User research findings report
• Inception (Science Fair Day):
• Showcases the work and key findings from this stage to stakeholders outside of the core project team
• Aligns entire team (business, technical) on what the next steps will be
• Planning activities for next phase (Alpha)
• Other deliverables typically delivered in this phase include:
• User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story's main events.
• Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
• Defined business Key Performance Indicators (KPIs)

Delivery Phase 2) Alpha

Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.

Deliverables

• Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers
• Produce 'clickable' prototypes of multiple possible solutions
• Validate 'clickable' prototypes with users through usability testing sessions and produce research findings report
• Iterate (improve) on 'clickable' prototypes with insights garnered from research findings report
• Identify and document existing processes or policies that will need to change to support the new product or service
• Produce a business proposal to justify funding for the next phase (Beta)
• Define a clear vision for the solution that will be built in Beta
• Create a plan and prioritized list of features to be completed in the Beta phase
• Define user solution, and delivery of KPIs

Delivery Phase 3) Beta

The goal of Beta is to build a real service that works well for a larger group of people. The prototypes developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. The UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.

Designers lead the creation and validation of user stories for developers, typically one iteration ahead.

Deliverables

• User story creation and validation:
• Participate in deciding which priority to tackle
• Sketching workshop to create visual representations of ideas or user flows
• Create designs
• Implement enhancements to designs
• User Interviews (for validation)
• Synthesise individual and overall interview findings
• Make design enhancements based on synthesis
• Get product owner sign-off and input story into backlog for future iteration planning
• Repeat for each feature or function within an iteration
• Conduct accessibility compliance testing within each iteration
• Conduct usability testing sessions on the MVP built in Beta

Delivery Phase 4) Live

Live begins when the service reaches maturity and all main features are built. Continuous improvement is essential, involving ongoing research, testing, and iteration.

Deliverables

• Continue user research activities:
• User interview topic maps
• User interview scripts
• User interview synthesis
• User research findings report
• Regular accessibility compliance testing of the live build
• Regular usability testing on the live build
• Analyze usage analytics and user behaviour to measure KPIs

Skills & Requirements

Experience and Skill Set Requirements

• Extensive experience with UX design best practices, mobile-first and responsive design
• Ability to iterate designs efficiently
• 3+ years in complex projects, aligning with plans, best practices, and user-centered and agile methodologies
• Degree or diploma in graphic design; certifications in usability, HCI, or technical writing are a plus
• Experience facilitating user research and usability testing; accessibility testing is a plus
• Experience producing outputs like User Interview Topic Maps, Scripts, and Research Reports

Relationship Management - 20%

• Experience in communication and mediation with teams and stakeholders to ensure project progress
• Strategies to overcome resistance to change during project phases
• Ability to work within an Agile (SCRUM) team

Technical Skills - 30%

• Proficiency in UX software such as JustInMind, InVision, Sketch, Adobe CC, Axure, Figma, Zeplin
• HTML5, CSS3, JS skills (React, Angular, NodeJS) are a plus

Soft Skills - 10%

• Clear communication of design ideas and processes
• Collaborative mindset and stakeholder engagement
• Interpersonal, negotiation, presentation, and problem-solving skills

Must Haves

• Extensive UX design experience with mobile-first and responsive design
• 3+ years in complex projects with user-centered and agile practices
• Effective communication of design processes and ideas

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Design, Art/Creative, and Information Technology

Industries

• IT Services and IT Consulting